Service Delivery Supervisor
vor 14 Stunden
Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. After nearly 30 years of sustained growth, Peak is well established as a key player in laboratory gas generation - a market which is estimated to be worth over £250m globally and still growing. With over 20 overseas offices across every continent and over 700 staff globally, Peak is one of Scotland's manufacturing success stories of the past decade.The Service Delivery Supervisor is a new and exciting position as the successful candidate will lead service operations across the DACH region, be a motivational leader to 6 Field Service Engineers and ensure our customers receive outstanding technical support. This position based in our Frankfurt office but will require travel around the DACH region, with occasional travel within the EMENA regions.AufgabenThe Service Delivery Supervisor is a key regional role to our customer success. You will coordinate service delivery activities, support Field Service Engineers, and serve as the primary point of contact for OEMs, partners, and end users. You'll work closely with cross‐functional teams to ensure our service standards remain best‐in‐class while contributing to the development of regional service strategies.What you will doLead and manage the team, supporting them with their development needs and driving their full performanceOversee and coordinate Service Delivery and Service Administration teams across DACH.Provide support and technical insight to our customersRepresent the company as the main local contact for all service-related matters.Lead resource planning and service visit scheduling to ensure SLA compliance.Maintain exceptional service standards and drive continuous improvement.Provide local‐language technical support to OEMs, partners, and key customers.Support FSEs with field activity as required—including cover for workload or absences.Report and update the Service Operations Manager on technical and administrative matters.Collaborate closely with HQ and regional sales teams to ensure a unified customer strategy.Develop and implement regional service delivery initiatives aligned with company objectives.ProfilRelevant educational technical discipline is preferredExperience in Mechanical, Electrical, Pneumatic and Hydraulic systems is desirableFluent in English and German both verbal and written is essentialExperience in the scientific, gas, or similar technical industry is preferredStrong cross‐cultural communication and regional working experience.Excellent analytical skills with a systematic, detail‐oriented mindset.Ability to convey technical information clearly and adapt communication to different audiences.Proven ability to drive process improvement and deliver exceptional customer service.Self‐starter with strong commercial and operational awareness.Wir bietenThis is an exciting opportunity to take ownership of service delivery across a key region and make a real impact on customer satisfaction and operational performance. You'll work with a dedicated team, contribute to strategic decision‐making, and grow in a role with significant autonomy and visibility.JBTE_DE
-
Service Delivery Supervisor
Vor 3 Tagen
Frankfurt am Main, Deutschland Peak Scientific Instruments Limited VollzeitPeak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. After nearly 30 years of sustained growth, Peak is well established as a key player in laboratory gas generation - a market which is...
-
Delivery Service Partner Manager
Vor 3 Tagen
Frankfurt am Main, Hessen, Deutschland iMile Delivery VollzeitAbout iMileiMile is a leading logistics provider, specializing in smart solutions for e-commerce businesses across the Middle East, China, Europe and Latin America. Headquarters are based in Dubai. operating in over 30 countries worldwide. With strong expertise in cross-border e-commerce, iMile provides reliable, flexible, and technology-driven solutions.If...
-
Customer Service Partner Manager
Vor 3 Tagen
Frankfurt am Main, Hessen, Deutschland iMile Delivery VollzeitCompany DescriptioniMile is a leading logistics provider, specializing in smart solutions for e-commerce businesses across the Middle East, China, Europe and Latin America. Headquarter is based in Dubai. operating in over 30 countries worldwide. With strong expertise in cross-border e-commerce, iMile provides reliable, flexible, and technology-driven...
-
Service Delivery Manager
vor 1 Tag
Frankfurt am Main, Hessen, Deutschland Deutsche Börse Group VollzeitYour career at Deutsche Börse GroupArea of work:As a Service Delivery Manager within Cyber Protection – Detect & Prevent team, you will be responsible for the end-to-end delivery of security services, ensuring operational excellence, stakeholder satisfaction, and regulatory compliance. You will lead cross-functional coordination, manage vendor...
-
Electrical Supervisor
vor 1 Woche
Frankfurt am Main, Deutschland King and Moffatt Building Services VollzeitKing and Moffatt have successfully delivered multiple large-scale projects in the UK & multiple locations in Europe. We pride ourselves on being a full building services solutions provider. Due to phenomenal growth, we are looking for an experienced Electrical Supervisor. This role is responsible for managing all site elements of the project for King &...
-
Supervisor Airport Services
Vor 4 Tagen
Frankfurt am Main, Deutschland The Emirates Group VollzeitJob Purpose: - Deploy available resources to best advantage in order to satisfy Customer and operational requirements arising during each duty period. - Analyze anticipated operational problems such as over bookings, adverse weather, delays, cancellation of flights, crew flight time limitations etc., and undertake remedial and pro-active action in line with...
-
Service Delivery Manager
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland everience Germany GmbH VollzeitIhre AufgabenUnterstützung des Operations Managers bei der operativen Steuerung der ServiceorganisationVerantwortung für die Einhaltung von Prozessen, SLAs und KPIs im Service DeliveryOrganisation und Durchführung des Onboardings neuer Kolleginnen und KollegenProzess- und Knowledge-Management (Erstellung, Validierung, Aktualisierung von...
-
Service Delivery Manager
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Deutsche Börse Group VollzeitYour career at Deutsche Börse GroupArea of work:As a Service Delivery Manager within Cyber Protection – Detect & Prevent team, you will be responsible for the end-to-end delivery of security services, ensuring operational excellence, stakeholder satisfaction, and regulatory compliance. You will lead cross-functional coordination, manage vendor...
-
Service Delivery Manager
Vor 6 Tagen
Frankfurt am Main, Hessen, Deutschland FIS VollzeitPosition TypeFull timeType Of HireExperienced (relevant combo of work and education)Education DesiredBachelor of Commerce/BusinessDie Welt der Finanzen ist schnell. Bei FIS sind wir schneller. Unsere Teams haben die Möglichkeit zu lernen, zu wachsen und etwas zu bewirken - in ihrer Karriere und in ihrem Umfeld. Wir liefern Innovationen, die die Art und...
-
Electrical Supervisor
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Specialist Technical Services (STS Group) VollzeitJoin STS Group as our nextElectrical SupervisorWe are looking for an experienced Electrical Supervisor to join our critical data centre projects in Frankfurt. Part of the Dussmann Group of companies based out of Berlin, STS Group is fully committed to the highest Health, Safety and Environmental & Quality practices. This position will play a major role in...
