Service Delivery Manager

Vor 5 Tagen

Frankfurt am Main, Hessen, Deutschland Deutsche Börse Group Vollzeit

Your career at Deutsche Börse Group
Area of work:
As a Service Delivery Manager within Cyber Protection – Detect & Prevent team, you will be responsible for the end-to-end delivery of security services, ensuring operational excellence, stakeholder satisfaction, and regulatory compliance. You will lead cross-functional coordination, manage vendor relationships, and drive continuous improvement in cyber security areas of Data Leakage Protection (DLP), Data Security, and other relevant services.

Your responsibilities:

  • Plan the rollout of the security toolsets related to Database Activity Monitoring
  • Managing/monitoring policies to ensure they are effective and meet business requirements
  • Advising projects and application owners on logging policy and taking them through the on-boarding process
  • Documentation, tracking, monitoring, reporting and notification to stakeholders and escalation are central parts of the service delivery
  • Oversee the documentation of the DAM service and processes and keep them updated when required
  • Performing complex tuning and revalidation tasks for existing threat monitoring rules to adjust to emerging threats
  • Enhancing and developing the database monitoring tools to ensure regulatory compliance

Your profile:

  • University degree in IT, business informatics, or comparable education.
  • Proven experience in information security management, ideally within the financial industry or comparable regulated business environment.
  • Strong project management skills with flexibility in applying different approaches according to requirements (e.g. agile).
  • Demonstrated ability to structure complex matters and drive to resolution.
  • Experience in DLP, Data Security, or similar domains is a plus.
  • Leadership skills to build and motivate cross-organizational collaboration to follow ideas and direction.
  • Ability to structure your own work and know how to organize the work of others.
  • Proven decision-making capability in dynamic situations and environments.
  • Ability to present structured options and proposals to senior management.
  • Relevant certifications in security management and project management such as ITIL, PMP, or similar are a plus.
  • Excellent communication and interpersonal skills with the ability to build relationships and engage with professionals of all organizational levels.
  • Strong analytical skills, reliability, and sense of ownership.
  • Ability to firmly present complex topics clearly and effectively to small and large audiences.
  • Proficiency in written and spoken English; German is a plus.

Additionally, you need to be a team player with good communication skills, highly motivated and flexible.

  • Service Delivery Manager

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland Deutsche Börse Group Vollzeit

    Your career at Deutsche Börse GroupArea of work:As a Service Delivery Manager within Cyber Protection – Detect & Prevent team, you will be responsible for the end-to-end delivery of security services, ensuring operational excellence, stakeholder satisfaction, and regulatory compliance. You will lead cross-functional coordination, manage vendor...

  • Service Delivery Manager

    Vor 5 Tagen

    Frankfurt am Main, Hessen, Deutschland everience Germany GmbH Vollzeit

    Ihre AufgabenUnterstützung des Operations Managers bei der operativen Steuerung der ServiceorganisationVerantwortung für die Einhaltung von Prozessen, SLAs und KPIs im Service DeliveryOrganisation und Durchführung des Onboardings neuer Kolleginnen und KollegenProzess- und Knowledge-Management (Erstellung, Validierung, Aktualisierung von...

  • SAP AMS Service Delivery Manager

    vor 1 Woche

    Frankfurt am Main, Hessen, Deutschland NTT DATA Deutschland SE Vollzeit

    Technology is only as good as the people behind it. NTT DATA gehört zu den weltweit führenden Dienstleistern für Business- und IT-Lösungen. Mit Weitsicht und Innovationskraft schaffen wir außergewöhnliche Lösungen auf dem Weg in eine nachhaltige und vernetzte Zukunft. Von Connect bis zu Create kombinieren wir globale Präsenz mit lokaler...

  • 4RR9WW37 | Project Manager – Delivery

    Vor 7 Tagen

    Frankfurt am Main, Hessen, Deutschland TTUKoffer Vollzeit

    Job Title: Project Manager – Delivery (m/f/x)Location: Frankfurt am Main, GermanyEmployment Type: Full-timeFunction: ICT / Telecom DeliverySalary Range: Approx. CNY 8,388.607K per month (or equivalent local package)Position OverviewWe are seeking an experienced Project Manager – Delivery to manage end-to-end delivery of ICT and telecommunications...

  • Service Delivery Manager

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland ITconfigall GmbH Vollzeit

    Für ein langfristig angelegtes IT-Serviceprojekt suchen wir einen erfahrenen Service Delivery Manager (m/w/d), der die Verantwortung für die IT-Servicebereitstellung im Bereich User Support, Service Desk und VIP Support übernimmt.In dieser Schlüsselrolle stellen Sie sicher, dass Serviceprozesse effizient laufen, Qualitätsstandards eingehalten werden und...

  • Service Delivery Manager

    vor 1 Tag

    Frankfurt am Main, Hessen, Deutschland FRED Executive Search Vollzeit

    This role oversees IT service delivery, ensuring operational excellence and seamless IT support across multiple locations in Western Europe, in accordance with global standards and policies, as well as relevant local regulations. This includes leadership of Western Europe technical support teams.In addition, this role will act as the primary liaison for...

  • Digital Delivery Manager

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland Goodman Vollzeit

    Always wanted to challenge the obvious and make great things happen? At Goodman we create space for your greatness.Our organization is a dynamic and innovative real estate company, serving as both a developer and investor with a primary focus on logistics real estate. We are expanding our portfolio to include cutting-edge data centre development projects and...

  • Service Deliver Manager

    Vor 3 Tagen

    Frankfurt am Main, Hessen, Deutschland Micro IT Global Vollzeit

    Service Delivery Manager (IT Infrastructure) - Darmstadt We have an exciting opportunity in the European Space Agency, who are  currently seeking to employ a highly motivated and enthusiastic Service Delivery Manager for Mission Operations Infrastructure IT, to work in an exciting and  innovative international environment.The role is part of the Network...

  • Construction Services Manager/Construction Director

    Vor 7 Tagen

    Frankfurt am Main, Hessen, Deutschland PM Group Vollzeit

    OverviewPM Group is a leading International engineering, architecture, project and construction management firm. With a network of offices in Europe, Asia and the US and a multi-discipline team of 3,500 people, we deliver complex, capital projects in the life sciences, food and beverages, mission critical/ICT, advanced manufacturing, energy and environmental...

  • Construction Services Manager/Construction Director

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland PM Group Vollzeit

    Overview PM Group is a leading International engineering, architecture, project and construction management firm. With a network of offices in Europe, Asia and the US and a multi-discipline team of 3,500 people, we deliver complex, capital projects in the life sciences, food and beverages, mission critical/ICT, advanced manufacturing, energy and...