Fraud Operations

vor 1 Woche

Hamburg, Hamburg, Deutschland exmox GmbH Vollzeit
Your mission
  • Support our fraud prevention operations by monitoring user activity and payment requests, identifying suspicious behavior, and taking appropriate action.
  • Understand the importance of fraud prevention and its impact on our business, staying curious about potential risks and loopholes.
  • Collaborate with Customer Support to help resolve tickets.
  • Detect and flag recurring fraud patterns, collaborating with Product and Tech teams to improve detection measures.
  • Stay curious about our industry, develop an understanding of potential loopholes, and adapt quickly to market dynamics and new technologies.
Your profile
  • You are currently enrolled in a university program in Hamburg or the greater Hamburg area.
  • 1–2 years of general work experience, ideally in fraud management or similar operational roles, such as call center or support.
  • Analytical and critical thinking skills, with an affinity for numbers and data.
  • Quick learner with the ability to grasp new concepts quickly and confident in using Excel or Google Sheets.
  • Proactive, independent, and goal-oriented, with strong communication and interpersonal skills.
  • Proficient in English (B2+). German is a plus.
  • Enthusiastic about mobile games and online topics.
  • Exposure to data analytics, BI reporting, or similar tools is a plus.
    Ideally, you can support us between 16-20 hours per week.
Why us?
  • Commuter Benefits
    We provide you with public transportation tickets
  • Gym membership - Wellpass
    With Wellpass you can use more than Spas/ Gyms/ etc. in Germany
  • Catering
    We offer monthly team lunches, daily fruits and vegetables and every beverage you could wish for
  • Flexibility
    Benefit from flexible working hours and working from home
  • Diversity
    We are an international team of talented people with different cultural backgrounds
  • Fun and Games
    We have a big socializing area to make room for having relaxing activities within the working day
  • Desk Setup
    Wherever you work, we will provide you with your workspace utensils

Please note: this is not a remote only position, we offer you a flexible hybrid model here in Hamburg, Germany - working from home on Mondays & Fridays, coming to the office on Tuesday, Wednesday & Thursday

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