IT Team Coordinator Servicedesk

TOMRA was founded in 1972, based on the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides solutions that enable the circular economy with advanced collection and sorting systems, and food processing by employing sensor-based sorting and grading technology. 

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

The TOMRA Group employs 5300 people globally and is listed on the Oslo Stock Exchange (OSE: TOM). TOMRA was named Norway's Most Innovative Business in 2023, number one in the list of the country's top 25 companies. 

As IT Team Coordinator for the Service Desk, you'll work in our Global IT Support Team and help ensure incidents and requests are handled in a good and steady way. You'll be part of a truly international company with a clear purpose and strong growth ambitions, where reliable IT support matters for everyday work.

Your main focus is to lead and support the team, keep the daily flow running smoothly, and step in on more complex cases when needed.

Key responsibilities:

Team Management 

• Lead and develop a regional team of Service Desk Specialists.
• Create clear ways of working, give feedback, and support performance.
• Drive improvements in daily operations and team routines.
• Work closely with IT management on priorities and service development.

IT Service Management

• Prioritise incidents and service requests, and ensure reliable, timely handling.
• Review global tickets and work as a member of the global IT support organization. 
• Escalate suspected security issues to Group Security.
• Spot recurring issues and drive improvements with service owners.
• Ensure tickets are followed up in ITSM and users get regular updates.

User Support 

• Coordinate and drive onboarding and offboarding.
• Support users in difficult cases with clear, friendly communication.
• Help explain policies and handle requests that are out of scope for the team members

Asset Management 

• Ensure laptops, phones and equipment are prepared and delivered on time.
• Keep asset records up to date in the system.
• Manage local IT equipment and stock in your region.

• Bachelor's degree in Computer Science or related field of study. 
• ADA certification or willingness to obtain it with TOMRA.
• 5 years of experience in similar positions. 
• Strong ITSM know-how; ITIL or similar certification is an advantage.
• Solid knowledge of Windows client OS, Office 365 and collaboration tools (Exchange, Teams, O365).
• Experience in L2/L3 support; knowledge of servers, storage and networks is a plus.
• Native/Fluent in German, proficient in English.
• Excellent communication, leadership, and interpersonal abilities with a strong team-oriented mindset.
• Highly customer-focused with a natural sense of empathy and problem-solving approach.

Interested?

Please submit your CV in English.

Instead of a lengthy motivation letter, just answer one simple question in the "Message to Hiring Manager" section when submitting your application:

• What is the name of the main sorting machine at TOMRA Recycling?

Feel free to add any additional remarks you'd like us to know.

* TOMRA is proud to be an equal opportunity employer. We do not discriminate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age, or any other protected status under applicable law. We are committed to building a diverse and inclusive environment.

Most importantly, it's a match

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