L2/L3 Support

Vor 3 Tagen

Munich, Bayern, Deutschland PRIMUS Global Solutions (PRIMUS UK & Europe) Vollzeit

Technical Skills

  • Proven handson experience in administering Microsoft Teams including voice functionalities
  • Experience with PSTN and call center integrations with Microsoft Teams
  • Proficiency in PowerShell for automation and troubleshooting
  • Solid understanding of the M365 service landscape and its interfaces
  • Familiarity with ITIL processes and service management tool usage
  • Proficient in using tools like Power BI and QoE Quality of Experience reports to monitor system performance generate actionable insights and enhance operational efficiency
  • Solid understanding of networking protocols including VoIP PSTN and SIP
  • Experienced in configuring Emergency Calling features such as
  • Emergency Calling Policies
  • Normalization Rules
  • LocationBased Routing LBR
  • E911 setup
  • Ensuring compliance and governance in enterprise telephony systems
  • Skilled in configuration and troubleshooting of
  • Microsoft Teams Phone System
  • Teams Room Systems
  • AudioVideo peripherals and related hardware Good to Have

Soft Skills

  • Analytical thinking and a structured working style
  • Very strong communication skills and a proactive collaborative mindset
  • Experience with governance and compliance requirements
  • Certifications
  • Microsoft 365 Certified Teams Administrator Associate MS700
  • Microsoft Certified Teams Voice Engineer Expert MS720
  • Additional certifications such as MS900 MS101 are a plus

Skills

Mandatory Skills :
M365 Suites of Products

Good to Have Skills :
Genesys Contact-Center

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