Aktuelle Jobs im Zusammenhang mit Microsoft 365 Teams Specialist L2/L3 support - Munich, Bayern - LTIMindtree
-
C++ Support Engineer
vor 6 Stunden
Munich, Bayern, Deutschland K&K Talents VollzeitK&K Talentsis an international recruiting agency that has been providing technical resources in the European region since 1993. This position is with one of our clients inPolandwho is actively hiring candidates to expand their teams.Role: C++ Support EngineerLocation: Munich, GermanyEmployment type: Full Time Employment (Remote)Roles and...
-
IT Support Specialist
Vor 4 Tagen
Munich, Bayern, Deutschland Workwise VollzeitÜber deeploi GmbHWas entsteht, wenn Leidenschaft und Innovation zusammentreffen? Wir gestalten die Zukunft des IT-Managements, indem wir Komplexität reduzieren und Effizienz steigern. Du suchst eine Rolle, in der du aktiv an der Automatisierung von IT-Workflows, der Geräteverwaltung und der Cybersicherheit mitwirkst? Dann bringe deine Expertise ein, um...
-
IT Support Team Lead
Vor 4 Tagen
Munich, Bayern, Deutschland Workwise VollzeitÜber deeploi GmbHWas entsteht, wenn Leidenschaft und Innovation zusammentreffen? Wir gestalten die Zukunft des IT-Managements, indem wir Komplexität reduzieren und Effizienz steigern. Du suchst eine Rolle, in der du aktiv an der Automatisierung von IT-Workflows, der Geräteverwaltung und der Cybersicherheit mitwirkst? Dann bringe deine Expertise ein, um...
-
Technical Support Specialist
vor 6 Stunden
Munich, Bayern, Deutschland fleetster VollzeitDu bist technikaffin, sprichst gern mit Kunden und es geht dir leicht von der Hand, Problemstellungen kompetent zu lösen?Dann bist du bei fleetster genau richtigAls Technical Support Specialist (m/w/d) in München unterstützt du uns dabei, unseren mehr als 500 Kunden einen exzellenten Support bei der Nutzung unserer Cloud-Software für Carsharing und...
-
EMEA Opex Controller
vor 6 Stunden
Munich, Bayern, Deutschland Microsoft VollzeitOverviewThe EMEA ECIF Opex Controller will be responsible for supporting ECIF (End-Customer Investment Funds) controllership at EMEA regional level. This will include project review and approval, supporting important P&L processes including Close, Forecasting & Planning, and driving ongoing actionable insights and AI enablement at scale. The role will sit...
-
Teamleiter IT Support
vor 6 Stunden
Munich, Bayern, Deutschland Rocken® VollzeitVerantwortungDu führst ein erfahrenes IT-Support-Team und entwickelst Mitarbeitende fachlich sowie persönlich weiterIn dieser Rolle überwachst Du die Einhaltung definierter SLAs und stellst die Servicequalität sicherDu optimierst kontinuierlich den Service Desk und etablierst effiziente Support-ProzesseAls IT-Support Teamleitung verantwortest Du das...
-
IT Onsite Support Specialist
vor 6 Stunden
Munich, Bayern, Deutschland emagine VollzeitRole PurposeThe IT Operations Support Specialist provides hands-on local IT support and serves as the onsite interface to the global support teams. This role focuses on maintaining stable workplace IT operations, offering first-level support, and ensuring seamless coordination between local users, vendors, and global IT functions.Main...
-
Product Support Specialist – Cranial
vor 6 Stunden
Munich, Bayern, Deutschland Brainlab VollzeitFounded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2400 dedicated and inspiring individuals in 25 locations worldwide. To...
-
Endpoint Management Specialist
vor 6 Stunden
Munich, Bayern, Deutschland FUTRUE VollzeitDu liebst es, wenn Technik reibungslos läuft – und bist der Held im Hintergrund, der dafür sorgt?Dann werde Teil unseres dynamischen IT-Teams bei FUTRUEHier bist Du nicht nur Problemlöser, sondern Gestalter moderner IT-Strukturen in einem internationalen Healthcare-Konzern, der zu den am schnellsten wachsenden der Welt gehört. Ob Hardware, Software,...
-
IT Support Specialist
Vor 4 Tagen
Munich, Bayern, Deutschland Workwise VollzeitÜber deeploi GmbHWas entsteht, wenn Leidenschaft und Innovation zusammentreffen? Wir gestalten die Zukunft des IT-Managements, indem wir Komplexität reduzieren und Effizienz steigern. Du suchst eine Rolle, in der du aktiv an der Automatisierung von IT-Workflows, der Geräteverwaltung und der Cybersicherheit mitwirkst? Dann bringe deine Expertise ein, um...
Microsoft 365 Teams Specialist L2/L3 support
vor 8 Stunden
Role Description
Job Title
Microsoft 365 Teams Specialist Voice Collaboration
Replacement for Carsten K
GERMAN LANGUAGE IS MANDATORY REQUIREMENT
Overview
The Microsoft 365 Teams Specialist is responsible for the operation enhancement and support of the Microsoft Teams platform with a strong focus on voice functionalities integrations and governance This role combines deep technical expertise with strategic advisory responsibilities within the M365 ecosystem
Key Responsibilities
Operations Support
Operate and provide 2nd3rd level support for Microsoft Teams especially voice features PSTN Direct Routing Operator Connect and call center integrations eg AudioCodes Anywhere365 Genesys Cloud
Troubleshoot and manage escalations for complex Teams and voicerelated incidents
Participate in oncall rotation to ensure operational continuity
Act as the technical point of contact for internal departments external vendors L15 and COE teams
Governance Compliance
Document and maintain operational and support processes in line with governance and audit requirements eg EU and German regulatory ISO
Participate in QA audits and service level reporting within the M365 governance framework
Conduct risk assessments and ensure regulatory compliance
Integration Platform Development
Proactively support the ongoing development of the Teams platform and integration of new features
Provide consulting on M365 products and their interaction with Teams eg SharePoint Exchange OneDrive Power Platform
Promote best practices and support digital transformation initiatives
Leadership Strategy
Define and maintain Standard Operating Procedures SOPs to improve operational stability
Provide functional leadership and mentoring to team members within the area of expertise
Serve as a liaison between IT leadership and operational teams to align technology with business goals
Required Skills Qualifications
Technical Skills
Proven handson experience in administering Microsoft Teams including voice functionalities
Experience with PSTN and call center integrations with Microsoft Teams
Proficiency in PowerShell for automation and troubleshooting
Solid understanding of the M365 service landscape and its interfaces
Familiarity with ITIL processes and service management tool usage
Proficient in using tools like Power BI and QoE Quality of Experience reports to monitor system performance generate actionable insights and enhance operational efficiency
Solid understanding of networking protocols including VoIP PSTN and SIP
Experienced in configuring Emergency Calling features such as
Emergency Calling Policies
Normalization Rules
LocationBased Routing LBR
E911 setup
Ensuring compliance and governance in enterprise telephony systems
Skilled in configuration and troubleshooting of
Microsoft Teams Phone System
Teams Room Systems
AudioVideo peripherals and related hardware Good to Have
Soft Skills
Analytical thinking and a structured working style
Very strong communication skills and a proactive collaborative mindset
Experience With Governance And Compliance Requirements
Certifications
Microsoft 365 Certified Teams Administrator Associate MS700
Microsoft Certified Teams Voice Engineer Expert MS720
Additional certifications such as MS900 MS101 are a plus
Skills
Mandatory Skills :
M365 Suites of Products
Good to Have Skills :
Genesys Contact-Center
