Indirect and M&E BackOffice Coordinator

Vor 3 Tagen

Frankfurt am Main, Hessen, Deutschland Club Med Vollzeit

About Us
Since 1950, as the inventor of the 'all-inclusive' holiday concept, we have been reinventing happiness every day.

'The purpose of life is to be happy. The place to be happy is here. And the time to be happy is now.'
Gérard BLITZ

These timeless words from our founder have been our reason to exist and the driver of everything we do.

As a true creator of happiness, we invented a unique style of holiday and a new form of shared experience: all-inclusive holidays with resorts in the world's most beautiful locations, where Gentle Members (G.M) can recharge their personal batteries through contact with nature, sports and like-minded people, surrounded by our Gentle Organizers (G.O) and our Gentle Employees (G.E).

Our Business Unit
In this position, you will belong to the Germany cluster that is part of EMEA Markets, which handles sales in Europe, Africa, and France in over ten countries. Germany is one of the high potential markets at the EMEA level with short-term growth expected.

Job Overview
This role ensures smooth back-office operations by managing documentation, vendor communications, CRM support, data entry, and process follow-up, enabling the events team and stakeholders to deliver high-quality experiences and focus on business development. The position focuses on indirect support functions that optimize workflows, maintain compliance with company procedures, and facilitate clear information flow between internal teams and external partners

Key missions

  • Provide support to B2B sales teams (manager + BDM) in producing support materials for agencies, M&E clients, highlights, and Fam trips.
  • Coordinate with trade marketing teams to manage our main B2B tools (Club Med Travel Agent and Salesforce). Ensure the development of these tools and facilitate their use by teams and travel agents.
  • Finance: Management of our purchasing tool COUPA and responsible for the management of commissions contracts, invoicing and payment with finance team.
  • Adapt and deliver B2B marketing strategy (Indirect, Meeting & Events) : Be the primary liaison in the day-to-day support of the B2B sales Team (coordinating advertising, product and offer information assets) & Launch and support the B2B sales channel (OTA connectivity, trade partners selling tool), increase of partners selling Club Med.
  • Analysis of B2B sales data and reporting to teams thanks to a good knowledge of NA and other sales and support tools

Skills And Competencies
Professional experience :

  • Experience in the Travel Industry
  • Experience in sales / administration
  • Experience in a Club Med resort is a plus (knowledge of a village life)

Technical Skills

  • Word, Excel, Powerpoint,
  • WEBNA, Salesforce, CMTA, Power BI
  • B2B and/or B2C sales conditions
  • Meeting & Events Policy and market
  • Standard accounting

Interpersonnal Skills

  • Sales skills
  • Administrative skills
  • Team player
  • Persistent & demanding
  • Open-minded
  • Target oriented

Languages

  • German
  • English
  • French is a plus

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