Senior Product Manager, Core Platform

ABOUT NUMA

Hey there We're Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe's most vibrant neighbourhoods.
We're not just transforming the guest experience—we're revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.
At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you'll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We're committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.

The Role

We're looking for a Senior Product Manager to join our Core Platform team. This is a highly technical, hands-on role at the heart of Numa's operational backbone — owning guest communication infrastructure, our dynamic guest trust scoring system, inventory services, and payment operations that directly impact guest experience and operational efficiency.

Beyond your core domain, you'll also be a driving force for AI automation across the company — partnering with our AI Automation Engineer to identify, prioritize, and ship automation initiatives. You'll lead our internal AI Ambassador Program, running workshops and working sessions to upskill teams and embed AI-first thinking across Numa.

This role is for someone who thrives in complexity, enjoys technical depth, and wants real ownership over systems that matter. If you're energized by building intelligent systems, optimizing guest experiences through data, and enabling others through AI — this is for you.

Key Responsibilities
Core Platform Ownership

• Guest Communication Infrastructure: Own the Guest Communication Service — the backbone of all guest interactions. Manage communication cost optimization across channels (Vonage, Twilio).
• Dynamic Guest Trust Score: Develop and refine our intelligent trust scoring system that evaluates guests at reservation and individual level. Enable the business to dynamically adjust requirements — loosening friction for trusted guests to deliver exceptional experiences, while applying stricter controls where needed to reduce property incident rates.
• Extra Services - Inventory Service: Own the core infrastructure and collaborate on inventory & upsell integrations (late checkout, early check-in, room upgrades, etc.).
• Payment Management: Own our payment stack — PSP integrations (Stripe, , PayPal, Klarna), OTA payment processing, IBE payment enablement, payment links, and folio management.
• Invoicing & Billing: Drive reliability and automation of invoice generation, billing contact management, payment reminders, and dunning processes.

AI Automation Leadership

• Drive AI Initiatives: Identify and prioritize automation opportunities across teams. Partner with the AI Automation Engineer to ship high-impact projects.
• Lead AI Ambassador Program: Facilitate regular workshops and working sessions to build AI fluency across the organization.
• Champion AI-First Thinking: Be the go-to person for teams exploring AI/automation solutions for their domains.

Cross-Functional Collaboration

• Partner closely with Finance, Operations, and other product teams to align on priorities.
• Work with Data teams to ensure data accuracy and enable reporting/analytics needs.
• Collaborate with the Core Team Lead on roadmap prioritization and architectural decisions.

Key Success Metrics

• Guest Trust Score Accuracy: Improve prediction accuracy and reduce property incident rates
• Communication Efficiency: Optimize cost per guest while maintaining service quality
• AI Automation Impact: Ship automation initiatives and measure hours saved across teams
• Platform Reliability: Maintain high uptime and data accuracy for core services
• Payment Operations: Improve transaction success rates and time-to-money
• Collections Performance: Increase dunning recovery and reduce manual corrections

What We're Looking For

• 4-6 years of product management experience, ideally in platform infrastructure, B2B SaaS, or tech-driven operations
• Strong technical fluency — can read API docs, discuss data models, and debug issues alongside engineers
• Experience building data-driven decision systems (scoring, rules engines, risk assessment, or similar)
• Proven ability to manage complex, cross-functional initiatives with multiple stakeholders
• Experience with AI/automation tools (RAG systems, workflow automation, LLMs) and ability to translate AI capabilities into business value
• Hands-on with automation platforms — comfortable building workflows in tools like n8n, including simple API integrations combined with AI
• Understanding of payment systems and financial data flows is a plus
• Excellent structured communication — concise, problem-first, outcome-focused
• Self-starter who thrives in ambiguity and moves fast with limited direction
• Fluent English; German is a plus

Nice-to-Haves

• Experience with hospitality, travel tech, or multi-property operations
• Background in trust & safety, fraud prevention, or risk scoring systems
• Scripting knowledge (Python) for data analysis or quick prototyping
• Experience running internal enablement programs, workshops, or training
• Understanding of data warehousing, ETL, or event-driven architectures
• Experience with invoicing systems or accounts receivable optimization

What We Offer

A Lifestyle Business in Travel & Hospitality

• Work in an industry everyone loves — travel is in our DNA
• Regular tech offsites across European cities

Empowered, Low-Ego Culture

• Aligned, empowered product and tech teams — you own your roadmap
• No politics, no bureaucracy — just pragmatic, data-driven decisions
• Ambitious founders and experienced leadership who trust you to deliver

Real Ownership & Growth

• Real ownership over core systems that directly impact Numa's financial health
• Lead AI automation efforts across a fast-growing hospitality tech company
• Rapid learning in payments, platform infrastructure, and AI enablement
• Fast-paced environment where your work ships and matters

Compensation & Flexibility

• Competitive compensation and flexible work arrangements
• Numa travel budget — stay at our properties across Europe
• Modern office in the heart of Berlin
• Opportunity to shape the future of hospitality

ABOUT OUR OFFER

• Empower your career: Thrive in a fast-paced, collaborative environment where your ideas help shape our future. Enjoy opportunities for professional growth and build a fulfilling career path.
• Experience our brand: Immerse yourself in the Numa lifestyle with a complimentary stay. Share the love with friends and family through exclusive discounts on our stylish apartments. Connect with a global community of colleagues at our inspiring team-building events.

Numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person's talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.

For more information on the processing of your personal data, please see our Privacy Notice.

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