German-Speaking Supervisor-Relocation to Valencia

Vor 4 Tagen

Hamburg, Hamburg, Deutschland Cross Border Talents Vollzeit 40.000 € - 80.000 € pro Jahr


Are you a native German speaker with experience managing a sales team? Would you like to get experience living and working in sunny Spain?

Cross Border Talents is seeking a dedicated and motivated German-Speaking Supervisor to join our client's team in Valencia, Spain. In this role, you will oversee and guide a dynamic team, ensuring high levels of performance, customer satisfaction, and team motivation. This is a great opportunity for an experienced professional looking to take on a leadership role in a vibrant international environment.

Working hours: Monday to Friday, 09.00 to 18.00 onsite. This is a full-time role, 40 hours/week.

Key Responsibilities:

1. Team Management (30%)

  • Monitor and report on team performance, including call and case handling.
  • Provide regular feedback to agents, focusing on individual performance improvement and motivation.
  • Lead and inspire your team to maintain high morale and low turnover rates.
  • Organize weekly meetings to review team performance, share updates on new procedures, and communicate upcoming changes.
  • Track and address the training needs of your team to enhance technical and communication skills.
  • Collaborate with the HR department in the recruitment process, participating in second-round interviews and advising on staffing needs.
  • Manage disciplinary actions effectively, in coordination with HR.

2. Organizational Responsibilities (20%)

  • Organize and optimize team shifts.
  • Ensure adherence to processes and procedures, stepping in to handle overflow calls or tickets when necessary.
  • Address logistical issues, including office supplies and general working conditions.
  • Provide support during critical incidents, escalations, and customer complaints.

3. Incident Management (25%)

  • Handle incoming customer calls and emails, logging details and ensuring timely resolution in line with SLAs.
  • Maintain in-depth knowledge of customer-specific applications.
  • Ensure all contractual SLAs are consistently met.

4. Customer Contact (10%): prepare and present Service Level Reviews, maintaining ongoing communication with customers regarding cases, procedures, and tools.

5. Reporting (15%): collect and analyze performance metrics, reporting findings to management, the quality team, and customers as needed.

Requirements:

- Native proficiency in German and fluency in English (written and spoken).

- Strong IT knowledge, including Windows/MS Office and internet configuration.

- Proven sales experience and business acumen.

- Experience managing a sales team.

- Excellent communication skills and the ability to manage and implement change.

- Strong customer care expertise.

- Familiarity with IT platforms and applications.

- EU member state passport of a valid Spanish residence permit



Package Details

On Offer:

- Relocation assistance: flight tickets reimbursement plus assistance in finding accommodation

- Attractive salary

- Performance bonus

- Relocation assistance: up to 500 EUR flight + assistance in finding accommodation

- Permanent contract

  • German-Speaking Digital Marketing Consultant-Relocation to Barcelona

    Vor 5 Tagen

    Hamburg, Hamburg, Deutschland Cross Border Talents Vollzeit 24.300 € - 28.490 € pro Jahr

    Do you speak and write German at C1 level and higher? Are you passionate about Google products, digital marketing, and technology? Would you like to gain experience living and working in beautiful and sunny Barcelona, Spain, with relocation help provided? If so, we have an exciting opportunity for youAs a German-Speaking Digital Marketing Consultant, you...

  • German-Speaking Customer Support Advisor

    Vor 5 Tagen

    Hamburg, Hamburg, Deutschland Cbtalents Vollzeit 35.000 € - 55.000 € pro Jahr

    Location Portugal, Greece, Spain, Malta, Bulgaria (on-site with full relocation support) Contract Type Full-time, permanent About the Role Start your international career with one of Europes leading customer experience companies. Join multilingual teams in sunny destinations such as Portugal, Spain, Greece, Malta, or Bulgaria. No previous experience is...

  • German-speaking Customer Expert for Team in Greece

    vor 16 Stunden

    Hamburg, Hamburg, Deutschland Next Job Abroad Vollzeit 25.000 € - 35.000 € pro Jahr

    *German-speaking Support - Build an International Career from the comfort of your home in Greece*Ready to take your career abroad and gain global experience while living under the Greek sun?Join the Customer Experts team in Greece — and help travelers plan their dream trips, all while you build your own international journey.Whether you're looking to...

  • German Junior Campaign Specialist

    Vor 4 Tagen

    Hamburg, Hamburg, Deutschland Cross Border Talents Vollzeit 23.876 € - 26.284 € pro Jahr

    Do you speak and write German at C1 level and higher? Are you passionate about web technology and Google products? Would you like to gain experience living and working in beautiful and sunny Barcelona, Spain, with relocation help provided? If so, we have an exciting opportunity for youWere looking for a tech-savvy, creative German-speaking Junior Campaign...

  • German-Speaking Google Ads Sales Executive Drive Growth in Barcelona

    Vor 3 Tagen

    Hamburg, Hamburg, Deutschland Cross Border Talents Vollzeit 35.000 € - 60.000 € pro Jahr

    Ready to elevate your career in digital marketing and join a fast-growing international team?Were looking for a German-speaking Sales Executive to support businesses with Google Ads solutions in vibrant Barcelona. You'll help companies grow online while developing your own sales expertise in one of the most exciting cities. About the RoleAs a Google Ads...

  • German Speaking Jr Online Ads Sales Manager in Barcelona w/Relocation bonus

    vor 2 Wochen

    Hamburg, Hamburg, Deutschland Cross Border Talents Vollzeit 45.000 € - 65.000 € pro Jahr

    As a Google Ads Account Manager, your primary responsibility is to drive sales growth by identifying and implementing effective digital advertising solutions in collaboration with German businesses and Digital Marketing & Online Advertising Agency Partners. You will work with a diverse portfolio of advertisers, developing tailored strategies to maximize...

  • German Customer Service Rep

    Vor 4 Tagen

    Hamburg, Hamburg, Deutschland Cross Border Talents Vollzeit 36.000 € - 42.000 € pro Jahr

    (German) Customer Service Representative at a System Solutions CompanyLocation: Porto, Portugal (On-site)Contract Type: Full-TimeAre you looking for a new professional adventure in a city known for its vibrant culture, stunning architecture, and beautiful riverside views? Porto, Portugal, could be your next career destination We're offering a fantastic...

  • German Speakers Wanted

    Vor 4 Tagen

    Hamburg, Hamburg, Deutschland Cross Border Talents Vollzeit 30.000 € - 60.000 € pro Jahr

    Work and Live in Greece, Portugal, Spain or BulgariaAre you a German speaker looking to take your career abroad? Join our international Customer Service team and experience life in some of Europes most vibrant and sunny destinations.Whether you want to relocate, work hybrid or stay remote, this is your chance to grow professionally while enjoying a new...

  • Work & Travel in Greece (Relocation Support Available)

    Vor 5 Tagen

    Hamburg, Hamburg, Deutschland FH Collective Academy Vollzeit 18.000 € pro Jahr

    Work. Travel. Thrive. Relocate to Greece This Summer and Work Remotely Are you fluent in German and passionate about helping others? Join us as a Customer Service Representative supporting a global online community fully remote, with relocation support to help you settle smoothly into beautiful Greece. This is your chance to build a meaningful career while...

  • Dutch-Speaking Customer Service Representative

    vor 2 Wochen

    Hamburg, Hamburg, Deutschland Savior Artigos Texteis Lda Vollzeit 40.000 € - 80.000 € pro Jahr

    Were recruitingDutch-speaking Customer Service Representativesto join our global team in Greece and support some of the worlds leading international brands.This is your chance togrow professionally in a multicultural environment, develop valuable skills, and enjoy the exceptional Mediterranean lifestyle Greece has to offer.The RoleYoull deliver world-class...