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Deskside Support Technician
vor 3 Wochen
Role:
Deskside Services Technician
Location:
Mannheim, Germany
Job Description:
The position of Deskside Services Technician – End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate location. This role requires a technician with excellent soft-skills to provide VIP/White-glove, executive level support.
Essential duties for the position include, but are not limited to the following:
- Good experiences in mobile device management along with desktop
- Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
- Resolve incidents and problems associated with EUC equipment
- Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
- Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
- Provide repair and maintenance for mobile devices
- Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
- Provide software break/fix services and replacement of non-warranty assets for end users
- Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
- Provide VIP/White-glove, executive level support
- Provide warranty and break/fix support for networked printers
- Configure and support end users on mobile computing platforms
- Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc.
- Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
- Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
- Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
- Utilize problem management database and systems to track and report on customer calls and requests.
- Communicate technical information to technical and non-technical team and customers.
- Support/Troubleshoot Win10 OS and O365.
- Conference device support
- SCCM client end installation and troubleshooting knowledge
- Nice to have ServiceNow experience.
- 100% onsite – working from client office location.
- Other Deskside support services as required.
- Additional duties may be required based on business needs.
- The aforementioned duties may also be changed based on business needs.
JOB REQUIREMENTS/QUALIFICATIONS
- Requires 3+ years of related work experience
- Sound knowledge of imaging tools (Ghost, MDT)
- Sound knowledge of data backup and recovery tools (USMT)
- Installing, upgrading, and migrating to Windows10
- Deploying Windows 10 in large enterprises
- Configuring hardware and applications
- Configuring network connectivity
- Configuring access to resources
- Configuring mobile computing
- Monitoring and maintaining systems that run Windows 10
- Configuring backup and recovery options
Certifications:
- A+ Certification
