Strategic Account Director

About the Role

Taktile is building the world's leading software platform for running critical, highly-automated decisions with the power of AI. Our customers in financial services use Taktile to detect fraud, prevent money laundering, and expand access to credit for small businesses — among many other use cases. Every day, millions of decisions around the world are powered by Taktile.

We are a high-growth, post–product-market-fit startup on a fast trajectory toward market leadership in automated decisioning for large enterprises.

That's where you come in.

As a Strategic Account Director, you will play a pivotal role in driving the growth of Taktile's strategic customer base, ensuring our innovative solutions empower large organizations to optimize their decision-making processes. In this role, you will be a trusted advisor to executives and senior decision-makers and build strong relationships across multiple departments to shape and influence business transformations that achieve real impact with AI. You will play a critical role in driving growth by guiding prospective and existing accounts through complex sales cycles with expertise and care. As a thought leader and credible brand ambassador, you will represent Taktile in the market and manifest our position.

About You

• You have extensive experience managing complex deal cycles of 9+ months by developing and executing account strategies that drive global expansion.

• You are highly skilled in navigating large organizations, building alignment across senior stakeholders, and translating strategic goals into clear ROI and measurable business impact.

• You can distill abstract business challenges into high-impact, executable initiatives, enabling customers to realize fast, meaningful results while advancing their long-term strategic vision.

• You combine commercial acumen with a results-driven mindset, identifying value opportunities and delivering tailored propositions that accelerate strategic account expansion.

• You bring extensive experience negotiating complex agreements within enterprise procurement frameworks and policies.

• You know how to build deep, strategic relationships with senior customer stakeholders, including C-suite executives and Board members.

• You have exceptional communication skills, with an ability to craft compelling messages that resonate with top-level stakeholders.

• You're curious and customer-centric, with a talent for understanding customers' challenges and coordinating solution design tailored to their needs.

• You're humble and have a growth mindset, eager to continuously learn, implement new methodologies, and bring best practices into the business.

• You're collaborative and thrive in cross-functional environments, working closely with Customer Success teams.

• You're strategic and creative—always finding innovative ways to engage stakeholders and enhance the customer experience.

What You'll Do

• Develop and execute comprehensive account strategies to expand business with Taktile's strategic customers in the Financial Services Industry.

• Qualify and manage multi-stakeholder sales opportunities from lead to close, selling Taktile's innovative decisioning software solution, focusing on long-term value and ROI.

• Build a deep understanding of customers' business models, decision-making processes, and technology landscapes to identify opportunities for impact and innovation.

• Lead discovery sessions, solution workshops, and executive presentations that articulate Taktile's value proposition and align solutions to customer goals.

• Ensure a seamless and consultative buying experience that reflects professionalism, responsiveness, and industry expertise.

• Collaborate with our Customer Success team to ensure smooth handovers and long-term customer success.

• Provide customer feedback to Product, Marketing, and Leadership to influence the roadmap and go-to-market strategies.

Ideal, But Not Required

• Experience working in a senior consulting role.

• Experience with AI Transformations or Digital Transformations

• Experience selling AI or Automation solutions in regulated industries

Our Offer

• Work with colleagues that lift you up, challenge you, celebrate you and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable, caring, and driven, you'll find yourself at home here

• Make an impact and meaningfully shape an early-stage company

• Experience a truly flat hierarchy and communicate directly with founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo

• Learn from experienced mentors and achieve tremendous personal and professional growth. Get to know and leverage our network of leading tech investors and advisors around the globe.

• Receive a top-of-market equity and cash compensation package

• Get access to a self-development budget you can use to e.g. attend conferences, buy books or take classes.

• Use the equipment of your choice including meaningful home office set-up.

Our Stance

• We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply

• We seek to actively recognize and combat racism, sexism, ableism and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears

About Us

Taktile helps financial institutions make smarter, safer decisions with the power of AI. Our software gives teams the tools to automate complex decisions — like who to onboard, how to underwrite, or when to flag suspicious activity — with full visibility and control.

By combining AI with a rich ecosystem of financial data, Taktile enables companies to adapt their decision-making in real time as markets, customer behavior, and risks evolve.

Our mission is to build the world's leading platform for AI-empowered automated decision-making in financial services — setting the standard for how AI is applied responsibly and effectively in this industry.

We were founded by machine learning and data science experts with deep experience in financial services. Today, our team works across Berlin, London, and New York, bringing together engineers, entrepreneurs, and researchers from companies like Google, Amazon, and Meta, as well as fast-growing startups and enterprise leaders.

Backed by top investors including Y Combinator, Index Ventures, Balderton Capital, and Tiger Global, along with the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath - we're building a world-class organization across all functions and levels to power the next generation of AI-driven decision-making in financial services.