Global Order Operations

Vor 5 Tagen

Berlin, Berlin, Deutschland Trench Group Vollzeit 90.000 € - 120.000 € pro Jahr
Stellenanzeige: HR Business Partner (m/f/d) - Trench Germany GmbH

Hybrid | Full time | Senior (5+ years)

Sense The Power
Trench Group is a global leader in high-voltage power transmission components and systems. Headquartered in Berlin with over 100 years of experience, the company leads the portfolio of high-voltage power transmission components and systems. With product groups including bushings, coils, and instrument transformers, the company is a system-critical player in the energy transition and sustainable energy future. These intelligent and technologically advanced solutions are used for measurement, protection, and connection within the power grid. We operates globally with more than 2,800 employees across nine factory locations and four regional sales hubs.

Driving Global Excellence
Lead the end-to-end order journey - balancing global capacity, optimizing supply chains, and harmonizing processes across continents. Through data-driven insights, cross-functional collaboration, and a relentless focus on outstanding customer experience, empower teams to deliver world-class results and continuous improvement - every order, every time.



Your Tasks:
  • Order Lifecycle Ownership: Oversee the full global order process—order entry, fulfillment, invoicing, and proactive issue resolution—ensuring accuracy, efficiency, and customer delight.
  • Capacity Balancing & Segment Planning: Balancing load across multiple global factories
  • Supply Chain & Inventory Coordination: Collaborate with production, logistics, and procurement teams to optimize material flows and on-time delivery across all plants.
  • Process Standardization & Best Practices: Harmonize order management, fulfillment, and planning processes across global sites to ensure efficiency, transparency, and compliance.
  • Data-Driven Performance Management: Track and analyze operational KPIs (OTD, order accuracy, NPS), leveraging dashboards and reports to identify trends and improvement areas.
  • Continuous Improvement: Proactively identify process improvements, working closely with IT to maximize ERP/CRM/OMS integration and analytics capabilities.
  • Customer Relationship Management: Serve as primary escalation point for global key customers; drive high NPS scores through exceptional service, clear communication, and systematic follow-up.
  • Cross-Functional & Cross-Location Collaboration: Facilitate effective teamwork among sales, engineering, operations, and plant management to deliver on global and local targets.
  • Budget Planning & Reporting: Contribute to annual, quarterly, and monthly planning cycles; ensure consistent reporting across all sites.
  • Mentorship & Leadership: Coach and develop local order management teams in best-in-class global practices and customer-focused thinking.


Requirements:
  • Proven experience in order management, supply chain, or logistics within the electrical or manufacturing industry.
  • Strong customer service skills with the ability to manage relationships effectively.
  • Ability to communicate technical data and requirements in customer and production discussions.
  • Experienced in process harmonization, lean/continuous improvement, and best practice rollouts across regions
  • Excellent organizational and problem-solving skills.
  • Proficiency in ERP systems and Microsoft Office Suite.
  • Strong analytical skills and attention to detail.
  • Ability to work collaboratively in a global team environment.
  • Excellent communication skills in English, both written and verbal. German or additional languages are a plus.


We offer:
  • You can look forward to flexible and mobile working opportunities
  • The opportunity
    to gain practical experience in the field of optical current measurement
    technology and sustainable energy transmission in an innovative company
  • You will work in a motivated team on forward-looking projects and gain insights into the latest technologies
  • Support from experienced professionals in handling the latest measurement technology


HAVE WE PIQUED YOUR INTEREST? We are looking forward to receiving your application - just click on the "Apply Now" button and send us your application.

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