Customer Success Associate

vor 2 Wochen

Rostock, Mecklenburg-Vorpommern, Deutschland Cross Border Talents Vollzeit
About the Role

Join our international team in Spain, Greece, or Portugal We are seeking motivated German-speaking professionals to provide customer support for top global brands. With full relocation assistance, paid training, and career growth opportunities, this is your chance to combine work and Mediterranean lifestyle.

In this role, you will be the first point of contact for customers, helping them with questions, technical issues, and product information. Youll be trained to deliver excellent service and become part of a friendly, multicultural team.

Responsibilities

  • Handle customer inquiries via phone, email, and live chat in a professional and timely manner

  • Provide clear and effective solutions to technical or service-related issues

  • Support customers with account setup, billing, orders, or product use

  • Document and update customer records in the system

  • Collaborate with colleagues and supervisors to continuously improve processes

  • Ensure high customer satisfaction through patience, empathy, and problem-solving skills

Requirements

  • Native or near-native German (C1-C2) and good level of English (B1 or higher)

  • Strong communication and active listening skills

  • Ability to stay calm and positive when solving customer issues

  • Basic computer skills (MS Office, email, chat platforms)

  • No prior experience needed full paid training is provided

  • Motivated to relocate and start an international career abroad

What We Offer

  • Relocation package:

    • Flight ticket to Spain, Greece, or Portugal

    • Airport pickup upon arrival

    • Company-paid hotel accommodation during the first weeks

    • Assistance in finding long-term housing

  • Salary & Benefits:

    • Competitive monthly salary + performance-based bonuses

    • Paid initial training and continuous coaching

    • Private health insurance (in some locations)

  • Work-Life Balance:

    • Full-time, 40 hours per week, with rotating shifts

    • Paid vacation days + public holidays

  • Growth Opportunities:

    • Internal promotions to Team Leader, Quality Analyst, Trainer, or other departments

    • Experience in an international corporate environment

  • Lifestyle Perks:

    • Work in vibrant cities like Lisbon, Athens, Barcelona, or Thessaloniki

    • Enjoy a sunny climate, cultural diversity, and affordable lifestyle

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