Team Lead Debt Collections DACH

Founded in 2015, Grover enables consumers and businesses across Europe to subscribe to tech devices and comprehensive technology solutions - from individual smartphones, laptops, and wearables to full corporate device setups. The company offers access to over 1,000 unique tech items on flexible and financially convenient terms. A pioneer of the circular economy, Grover refurbishes and recirculates devices to help eliminate e-waste.

We are looking for an enthusiastic Team Lead Debt Collections (DACH)to join the Debt Collections team at Grover, full-time and minimum 3 days per week at our Berlin HQ.

As our Team Lead Debt Collections (DACH), you'll report directly to the Head of Debt Collection and take full end-to-end responsibility for our debt recovery operations in our largest markets, Germany and Austria. You don't just manage a team; you own a complex, high-stakes operation that manages unpaid accounts, customer outreach, and collection inquiries - ensuring operational excellence both in-house and with our external partners.

What you will contribute:

• Leadership: Lead, mentor, and level-up a team of 3 direct reports and ~18 indirects. You are responsible for their growth, performance, and daily motivation.
• Operational Excellence: Own the daily engine - from email and phone workflows to payment allocation and account handovers. You'll identify bottlenecks before they happen and turn backlogs into streamlined processes.
• Drive Recovery: You're not just watching from the sidelines. You'll actively drive debt recovery efforts in our DACH markets, jumping in to support your team and connect with customers when it matters most.
• Data-Driven Culture: Move beyond "gut feelings." You'll build a performance-driven culture by using KPIs and data to steer the team and optimize collection strategies.
• Partner Management: Take our External Debt Collection Agency (DCA) management to the next level, ensuring our partners meet Grover's high standards of efficiency and customer experience.

What you bring:

• Experience: 3+ years in Collections, Financial Services, or high-volume Operations, with at least 1 year of direct leadership experience. You know how to lead in a fast-paced environment where change is the only constant.
• High Performance: You thrive in high-pressure environments. You can juggle multiple priorities without dropping the ball, translating complex processes into simple, actionable steps for your team.
• Analytical Mindset: You are tech-savvy and analytical. You don't just report numbers; you understand what they mean and how to improve them. Excel is your best friend, and you have a natural grasp of business process management.
• Hands-on Leadership: You lead by example. You're a passionate, proactive, result-oriented leader and are not afraid to get your hands dirty to get the job done.
• Language Skills: Excellent communication skills in English and German (Native/C1 is essential for the DACH market).

❤‍ What you will love about us:

• BVG monthly discount to drive you everywhere in Berlin
• Mental health support with Nilohealth
• 1 paid volunteering day per month
• Physical health support with Urban Sports Club
• Annual learning budget of 750€
• Exclusive Grover Tech discount for you & your loved ones
• Engaging, open office located in Berlin-Schöneberg with regular events, and is dog-friendly
• A diverse global team of 75 nationalities (and counting) - genuinely the nicest group of colleagues who will soon become friends

Embark on a rewarding journey with the Grover Rocketship, where your impact is felt, and together, we cultivate a more circular world.

We are looking forward to e-meeting you