Central Operations Manager UpCenter DACH

About the company:

At Upway, we are making electric mobility accessible to everyone. We are building the largest marketplace for reconditioned e-bikes, offering consumers the widest choice of ebikes, at a great price and with the peace of mind of professional reconditioning and warranties. By executing fast on our mission, we will accelerate the transition to greener ways of moving around, whilst reducing the amount of waste as we extend e-bikes' lifecycle. We are excited to bring this vision to life and to play our part in addressing some of today's biggest environmental challenges.

As we are scaling our operations, we are looking for great people to join our team and build the future of electric mobility. We want to work with talented individuals who are passionate about working on a meaningful mission and excited to work in a high pace environment. We are looking for people with a strong sense of teamwork and superior problem solving skills to help us build a great company and a fantastic place to work.

Upway is hiring a Central Operations Manager among its Operations team. The Operations team's role is to create the largest and highest-quality e-bike offering for Upway shoppers, by sourcing the best e-bikes, refurbishing them and delivering them to their new owner in a seamless customer experience. This role centers on managing a diversity of operational aspects within the DACH region, from providing operational support to UpCenter teams on specific topics, to running region wide projects. This role will have a key focus on improving our operations in our UpCenters:

• Strategic Oversight: Identify the biggest priorities and opportunities for operational improvement across all UpCenters.
• Project Execution: Own key parts of the Operations Roadmap across Shop Floor Operations, E-bike Refurbishment, Spare Parts, Procurement.
• Performance Excellence: Ensure we deliver on our very high Quality standards, and analyze customer feedback to keep raising the bar.
• Process Optimization: Design and implement processes to improve efficiency, customer experience, and financial performance of our UpCenters
• Performance Monitoring: Establish tools and dashboards to gain precise insights into central operations, identify areas for improvement and that allow our UpCenter Operations teams to operate efficiently, thanks to automation and data-driven decision-making

Cross-functional Collaboration: Work closely with DACH UpCenter Operations teams, as well as internal stakeholders such as Supply & Planning (S&P), Product, and Tech.

• Strong academic background
• 3+ years of experience in Operations, Consulting, Finance, or equivalent
• Fluency in English
• Ability to be both operational and data driven
• Superior problem solving skills
• Comfort with working in a fast-paced and changing environment
• Attention to details and obsession for operational excellence
• Readiness to be fully accountable for a complex operational scope

• At Upway, we strive to attract and retain top talents by offering a competitive compensation package that includes a generous stock option plan. Stock options give you the right to buy shares at a fixed price, so as Upway grows in value, so does your stake. It's a long-term opportunity to build wealth and purpose, side by side.
• You will benefit from a 15% discount on an e-bike from our shop per year.
• You will receive public transport support to make commuting simpler and more sustainable, as well as phone allowance + brand new Macbook to work away
• You will operate in an environment where you can take as much responsibility as you are able to handle. This will present great learning and growth opportunities.
• You will work on a great product. Electric and sustainable mobility will be ever present in your day-to-day, and you'll become an expert in these topics.
• You will enjoy exclusive offsites and team events to make time to connect and enjoy.

Ready to Ride?

• Apply now via our platform. Feel free to include links to past campaigns, growth results, or anything you're proud of. Don't meet 100% of the criteria? That's okay. If you're excited about the role and our mission, we'd still love to hear from you.

We believe diverse teams build better companies. We encourage applications from people of all backgrounds, identities, and experiences. If you see yourself in this role – even if you don't meet every point – please reach out.

Let's make e-bikes the new normal. Join Upway.

At Upway, we are making electric mobility accessible to everyone. We are looking for high intelligence, high energy and high integrity people to join us on an exciting journey and reshape mobility with us.

Our mission is to make e-bikes the norm, redefining how the world moves. As the global leading platform for certified pre-owned and refurbished e-bikes, we proudly serve customers across eight countries, including France, Germany and the US.

We are an international company and operate from Paris, Antwerp, Berlin, Dusseldorf, Los Angeles, Amsterdam and New York. In just three years, we achieved a fast paced growth, ambitious expansion and secured $65M+ from leading investors, including Sequoia, Exor Seed, Korelya Capital & GFC.