AI Sales Channel Manager

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

To skyrocket our international growth, we are looking for an AI Sales Channel Manager at our Karlsruhe location:

• You manage and optimize the international performance KPIs of our agent channels (Sales After Support, Telesales Inbound & Outbound), using modern AI tools to enhance processes and efficiency.
• End-to-end responsibility for the design, training, and performance tuning of our conversational AI agents (chatbots, voice bots) with the goal of enhancing sales and service performance.
• You design and orchestrate AI-driven omnichannel, cross-selling and upselling campaigns for our IONOS customer base — from audience selection to content creation and channel steering.
• You contribute to automating commission processes (e.g., identifying, attributing and validating sales via AI-supported plausibility checks or rule-based models).
• You analyze sales, campaign and agent performance data, identify patterns, forecasts and opportunities, and translate insights into concrete actions.
• You automate and optimize sales and campaign processes end-to-end.
• Acting as a central interface between Customer Care, Product Management, Data/AI and Customer Intelligence, you align business, data, and technology requirements.
• You present concepts, results, and automation initiatives to stakeholders and decision-makers and play a key role in the strategic evolution of our agent channels.

• Experience in sales, telesales or performance management, ideally within an IT context.
• Strong knowledge of modern AI tools in sales and campaign environments (e.g., GenAI, automation workflows, AI-based CRM functions).
• Experience managing or optimizing sales channels, campaigns, and sales KPIs.
• Strong numerical understanding, analytical thinking and proficiency with data tools (e.g., BI tools, Looker, Excel).
• Experience designing and executing data-driven campaigns across multiple channels.
• A structured, goal-oriented working style and the ability to coordinate stakeholders at different levels.
• Excellent communication skills in German and English, paired with strong teamwork and a hands-on mentality.
• Understanding of how AI can enhance performance management, attribution, forecasting and process automation.
• Initial experience with, or strong interest in, automating compensation and commission processes (e.g., rule models, AI checks, integrating Jira queues into commission lists).
• Willingness to travel, which is approximately 2–3 times a year for 3-4 days.

• Hybrid working model.
• Flexible working hours through trust-based working hours.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve. 

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.