Client Service Representative

Job Description
Location:
Wiesbaden, Germany; London, UK; Sophia Antipolis, France

Department:
Digital Brand Services

Job type:
Permanent, hybrid (three days on-site)

Hours:
40 hours per week (working hours may vary by location)

Please submit your CV in English
About The Role
We're looking for a motivated
Client Service Representative
ready to take the next step in their career within an international environment. At CSC, you'll become part of a global team dedicated to supporting leading companies in
protecting their brands online
.

As the
world market leader
in
digital brand and domain management
, CSC partners with well-known companies across the globe to keep their brands secure and visible online. You'll join a company where true team spirit, innovation, and service excellence define the way we work.

This is an exciting opportunity for someone eager to grow and thrive in a dynamic, collaborative setting where quality, compliance, and client focus are at the core of everything we do.

Some of the things you'll be doing

• You're the first point of contact for our B2B global clients via email, phone, or chat.
• You assist with questions about domains, certificates, DNS, and more.
• You solve problems quickly and professionally with a smile in your voice.
• You work closely with colleagues worldwide to find the best solutions for our global clients.
• You build genuine client relationships and help ensure they feel well taken care of at CSC.

What technical skills, qualifications, and experience do you need?

• Must be fluent in both English and German or English and French. Any additional language skills would be a plus.
• Experience working in a client-centric environment, industry or role (e.g., retail, tourism, hospitality, or similar).
• Effective written and verbal communication skills.
• Ability to think critically and be solution oriented.
• Strong Microsoft Office skills including MS Excel, Word, and Outlook.
• Ability to learn, adapt to, and discuss new technology.
• Tenacity and agility to balance varying priorities and inquiries from internal and external clients.
• Ability to work independently as well as on a team.
• Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment.
• Previous experience of producing quality results with high attention to detail.
• Ability to be direct, open, and honest when communicating with clients and colleagues.

About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit .

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About The Team
At CSC, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.

CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people.
• We have been voted a Top Workplace every year since 2006.
• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for success sharing, bonus, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package as part of your Total Rewards that includes annual leave, tuition reimbursement, employee referral bonuses, and more.
• As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.