Technical Support Specialist

Description

About the Role    
As a NinjaOne Technical Support Specialist, you will work alongside our multinational industry-leading product Support Team to provide transformative customer experiences. You will prioritize customer calls and email correspondence under the guidance of Support Leadership while taking ownership of customer issues and utilizing resources provided to ensure high-quality customer service interactions Location - Berlin, Germany or Remote anywhere based in Germany 

   What You'll be Doing    

Must be able to work a set schedule during office hours Monday to FridayTake initiative and provide prompt, accurate follow-up to tickets and support callsAbility to flourish under limited supervision Must be fluent in Windows troubleshooting Fluency in Mac troubleshooting a plus Experience with Linux troubleshooting desired Collaborate with Engineering, Customer Success, QA, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releasesCreate and deliver product or technology training to internal and external partner teams (frontline tech support reps, resellers, distributors, etc)Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles)Other duties as needed 
About You     Fluent in Dutch and English Excellent oral and verbal communication skills are a must A Bachelor's degree in Computer Science and/or equivalent work experienceAt least 2 years prior experience in a customer service/support-related positionProficient in Windows (Windows registry, services, etc), working knowledge of MacOS, and a general understanding of Linux distributions a plusPrevious experience with Zendesk is a plusAble to exercise good judgment of priority based on customer impactAdaptable to new technologies and processesStrong interpersonal skills so as to be able to work in a team-oriented environmentUnderstanding of any virtualization platform, basic networkingPrevious experience with RMM software is helpful, but not requiredA good sense of humor You enjoy the technical support environmentYou enjoy taking ownership and watching your efforts make a differenceGerman / French / Italian / Spanish is a plus    About Us  

NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.     
What You'll Love  

Our flexible working hours with hybrid office options enable you to successfully balance your personal life and your job Grow personally and professionally with one of the fastest growing companies Enjoy your lunch covered by NinjaOne 3 times/week at the office Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more) Develop your skills through our renowned training platform Receive competitive compensation Collaborate with a curious, kind, international and intercultural workforce  Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)     Additional Information This position is NOT eligible for Visa sponsorship Are you already interested? We would love to get to know you Follow the link and submit your application. We can't wait to see you at NinjaOne All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.  #LI-WW1
#LI-Remote #BI-Remote

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