Senior Technical Account Manager

vor 2 Wochen

Berlin, Berlin, Deutschland Nutanix Vollzeit 60.000 € - 120.000 € pro Jahr


Hungry, Humble, Honest, with Heart. The Opportunity Are you a customer-centric professional with a strong technical background, exceptional communication skills, and a passion for driving customer success? About the Team The Nutanix Professional Services team delivers a strong influence on the success of each Nutanix implementation by its customers. The Services function ensures success by engaging with customers in the pre-sales and post-sales stages by assisting in their software-defined data center (SDDC) strategy and architecture. The Nutanix Professional Services Consulting function includes assessment, design, implementation, integration, and automation services as well as project management.  Your Role
  • Manage and nurture relationships with assigned customers to drive product adoption and ensure customer success.
  • Conduct regular assessments of customer's installed base, providing insights on usage maturity and best practices.
  • Coordinate with Support and Engineering teams to expedite resolution of critical support issues.
  • Facilitate customer training sessions and identify opportunities for further education on Nutanix products.
  • Recommend upgrade plans and perform health checks to optimize customer environments.
  • Collaborate with internal teams to orchestrate resources and meet customer needs effectively.
  • Proactively engage customers to identify and address their concerns and needs regarding Nutanix solutions.
  • Achieve key performance metrics tied to customer satisfaction, product adoption, and retention rates within the first year.
What You Will Bring
  • 6-10 years of experience in technical customer-facing roles (e.g., Support Engineer, Systems Engineer, Technical Account Manager).
  • Strong knowledge of virtualization, cloud computing, and data center technologies.
  • Excellent communication and interpersonal skills with a customer-centric focus.
  • High technical aptitude with an understanding of infrastructure (storage, compute, network).
  • Experience in managing long-term customer relationships and driving product adoption.
  • Ability to collaborate effectively across multiple teams and drive consultative conversations.
  • Bachelor's degree in Engineering (BE/B.Tech); advanced degree is a plus.
  • Strong problem-solving skills and ability to orchestrate resources for customer success.
  • Professional German and English language skills
Work Arrangement Remote: This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be to come into a local office for a specific purpose, and/or to travel to other locations based on business needs.

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