Technical Account Manager

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint to building more livable cities — we've got huge goals.

As a Technical Account Manager, you're the face of Remix by Via to our partners and their voice within our team. In this dynamic role, you'll educate partners on our planning software, share best practices in transport planning and street design, tackle challenges with creative problem-solving, and channel partner feedback into our product roadmap. With technical understanding and a self-starter mentality, you build, maintain, and grow partner relationships, driving operational success and turning it into long-term retention and revenue. Join us in helping partners plan better public transport

This is a hybrid role based in Berlin, internally referred to as "Partner Success Associate Principal"

What You'll Do

• Manage and develop partner relationships with public sector transportation agencies, operators, and cities in the DACH region, and beyond.
• Become an expert on the Remix platform, train partners and turn their feedback into actionable product improvements.
• Conduct the onboarding experience, lead trainings and workshops for our products, and facilitate the success and retention of our partners by serving as their primary point of contact.
• Advise partners on leveraging their geospatial datasets and best practices to maximize the value of Remix.
• Work cross-functionally with internal teams to define, coordinate, and oversee all commercial and technical aspects required to provide exceptional service to our partners.
• Promote best practices and new ways for partners to leverage our platform and solutions, growing partner usage, and enabling partner success.
• Manage product expectations and development, working with our product team to distill requests and ideas into actionable next steps and technology features.

Who You Are

• A minimum of 4+ years of relevant work experience, ideally in the public transport/mobility space
• Communicate effectively in both German (native-level) and English (fluent). Other European languages are a big plus.
• You have a technical background in one or more of the following: Excel, Data Analysis, GIS, Information Technology Systems, and Transportation Planning.
• Organized and independent; you're both an individual contributor and a team player: people love working with you and for you.
• A savvy and tactful communicator with experience managing complex business relationships; you intuitively find the right tone and feel comfortable working with people from a wide range of backgrounds
• Experience, or strong interest in, sales, negotiation, and generating commercial growth 
• Excitement about having a lasting impact on public transportation, and willingness to travel for work as required 

What We Offer

• Joining a global employer with over 600 mobility deployments in 30+ countries
• Becoming part of a company that was awarded for its commitment to social good
• Base salary range: €80,000 to €85,000 a year plus variable pay and stock options - final salary will be determined by the candidate's experience, knowledge, and skills
• A hybrid work and a lovely office situated in the heart of Berlin, in Mitte
• Weekly team lunch and breakfast
• Urban Sports Club membership
• 30 vacation days a year

We're Via, and we build technology that changes the way the world moves. We're driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive. 

Our teams of world class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more. 

If you're excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn't align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities. 

Ready to join the ride?

Via is an equal opportunity employer.

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