Customer Success Manager

Job Description:

About Packsize

Packsize is an automation company that enables more efficient and sustainable packaging process flows from packing to unboxing. We're propelling our customers and the industry forward, always looking to innovate and improve. Because, to us, packaging is about much more than a box, it's about delivering what's right, for our customers, for their customers and our planet.

About the Role

The Customer Succes Manager is responsible for managing and growing relationships within an assigned portfolio of existing customers. This role owns the full customer lifecycle, from onboarding and project management to contract renewals and upsell opportunities. Working cross-functionally with sales, solutions, finance, and marketing teams, this individual delivers impactful, value-driven solutions that align with customer needs and Packsize's On-Demand Packaging offerings. Strong communication and executive engagement skills are essential to drive adoption and long-term success.This is a customer-facing, goal-oriented role focused on maximizing customer value, meeting sales targets, and strengthening Packsize's presence in the market. The Customer Success Manager plays a key role in the partner ecosystem and is responsible for maximizing Packsize's presence and value in the marketplace.

What You'll Do:

• Develop deep knowledge of Packsize's solutions and partner technologies to effectively educate and guide customers
• Act as the voice of the customer in client-facing meetings; advocate for success and resolve issues independently
• Identify, develop, and close new sales opportunities within existing accounts
• Collaborate with internal teams to design customer-centric solutions and long-term strategies that drive revenue and profitability
• Manage a defined book of business, build Strategic account roadmaps, and execute against pipeline opportunities to meet sales targets
• Lead contract negotiations to preserve value, minimize price reductions, and ensure ongoing customer retention
• Implement regular price increases while maintaining strong customer relationships
• Maintain awareness of the competitive landscape to protect and grow account value

What you'll need

• 2–5 years of experience in complex B2B sales or account management
• Strong track record managing strategic, multi-layered sales processes and long-term client relationships
• Proven ability to manage sales pipelines, create account plans, and drive regional growth
• Skilled in contract negotiation, project coordination, and creative problem-solving
• Excellent communication and influencing skills, with the ability to work effectively across teams and present to executive stakeholders (VP and C-suite)
• Highly organized, self-motivated, and proactive in driving results in a fast-paced environment
• Bachelor's or Master's degree in Business or a related field. Experience with technical topics is a plus
• Fluent in English and German, both written and spoken
• Willingness and ability to travel up to 50% across Germany, Austria, and Switzerland

Nice to have

• Experience in the packaging, cardboard, or materials handling industry
• Background in automation, manufacturing technology, or logistics solutions
• Familiarity with solution selling or consultative sales approaches
• Working knowledge of CRM platforms (e.g., Salesforce, HubSpot)
• Valid driver's license and ability to travel independently as needed

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.