German Speaking Onboarding Account Manager in Barcelona

We're looking for a talented professional to join our Barcelona team and help drive the success of our Digital Marketing Ads platform, empowering businesses worldwide to grow.

This role is tailored for a German-speaking expert who can work closely with high-potential companies, from ambitious startups to future unicorns. You will focus on onboarding, fostering adoption, strengthening relationships, reducing churn, and uncovering opportunities for growth and advocacy.

As an onboarding account manager, you will be the main point of contact for new clients, ensuring they experience value quickly while setting them up for long-term success. Responsibilities include:

• Initiating outbound calls to promote and sell Google Ads solutions.

• Understanding client goals and creating customized marketing strategies.

• Designing and executing PPC campaigns for immediate results and sustainable growth.

• Driving additional ad spend and upselling relevant services.

• Keeping client information accurate and up to date in the CRM.

• Managing a high daily volume of customer interactions via phone.

• Bachelor's degree required (Master's in Marketing or Communications preferred).

• Fluent German and English (C2 proficiency).

• At least 2 years' experience in sales or marketing, ideally in client-facing roles.

• Demonstrated ability to work independently and consistently deliver results.

• Skilled in managing customer relationships and optimizing CRM workflows.

• Comfortable leveraging AI tools to personalize client engagement.

• Strong verbal and written communication skills, with excellent presentation abilities.

• Proactive, confident, and goal-oriented.

• Team player who can also work autonomously.

• Commercially minded with analytical skills to assess market trends and competitors.

• Committed to delivering outstanding customer experiences.

• Cultural Awareness: Deep understanding of German business practices and etiquette.

• Strategic Targeting: Ability to identify and engage high-growth potential companies.

• Problem-Solving: Skilled at navigating complex client challenges.

• Analytical Thinking: Proficient in interpreting client and market data.

• Relationship Management: Building and sustaining strong partnerships.

• Stakeholder Navigation: Managing multi-layered organizational structures.

• Digital Marketing Knowledge: Understanding of Germany's ad ecosystem to position Google Ads effectively.

• Advanced Query Handling: Addressing complex questions about ROI and platform integrations.

• Compliance Awareness: Knowledge of GDPR and local data privacy requirements.

• Process Improvement: Optimizing workflows to increase efficiency and quality.

• Collaboration: Working effectively within a team and sharing knowledge.

• Clear Communication: Persuasive and adaptable across channels.

• Emotional Intelligence: Building trust and rapport with clients.

• Open-Mindedness: Embracing diverse perspectives.

• Critical Thinking: Using data and logic to make informed decisions.

• Solution-Focused: Approaching challenges with practical strategies.

• Entrepreneurial Mindset: Innovative, proactive, and creative.

• Hybrid Work: 2 days in the office, 3 days remote (Barcelona).

• Relocation Support: Paid flight and company-provided accommodation.

• Healthcare: Private health insurance.

• Learning & Development: Ongoing training and certification opportunities.

• Career Growth: Clear advancement path with coaching and mentorship.

• Culture: Dynamic, engaging, and team-oriented workplace with contests.

• Location: Office at the World Trade Center, Barcelona, with inspiring sea views.