Progyny Global Progyny Global Pregnancy Care Expert
Vor 6 Tagen
About us
We're Progyny Global, part of the Progyny Inc family. Our mission? To make fertility, pregnancy, and family-forming care accessible everywhere. As part of our expansion into pregnancy support, we're looking for a compassionate, proactive, and clinically experienced Pregnancy Care Expert to guide members and support our team with world-class care.
Tasks
- Conduct 1:1 video consultations with members, educating them on fertility, pregnancy, and menopause topics.
- Assist members in identifying the right fertility clinic or service provider, schedule appointments, and provide ongoing concierge support.
- Address member inquiries, proactively researching and presenting high-quality solutions tailored to their unique needs.
- Conduct in-depth research on country-specific legislation and medical landscapes related to fertility, pregnancy, and menopause.
- Audit and support the creation of pregnancy care content to ensure accuracy and relevance.
- Help to train and mentor Member Care Experts to strengthen their knowledge of pregnancy and fertility care.
- Regularly update our platform's knowledge databases with the latest information on relevant healthcare practices and legal frameworks.
Key Skills
- Customer Service
: Strong interpersonal skills with the ability to communicate clearly and effectively, both verbally and in writing. - Empathy
: High emotional intelligence, a compassionate approach, and a genuine passion for supporting people through sensitive life stages. - Adaptability
: Quick learner who embraces new topics and continuously expands knowledge in fertility, adoption, and surrogacy. - Organisation
: Excellent attention to detail, strong prioritisation skills, and proven ability to manage multiple projects and deadlines in a fast-paced setting. - Collaboration
: Thrives both independently and in a team, with a proactive, solutions-focused mindset. - Diversity & Inclusion
: Commitment to supporting people from diverse backgrounds, especially in fertility and family-forming journeys.
What We're Looking For
- Certified
midwife
with hands-on patient experience. - Confident, kind, and communicative
, with a natural ability to make people feel at ease. - Comfortable in
collaborative, dynamic environments
. - Experienced in, or highly interested in,
virtual care
and
digital health
. - Fluent in English and in German
(spoken and written).
Bonus Points
- Knowledge of
global pregnancy practices
. - Experience in a
customer care role
.
Benefits
- Annual gross salary range: € / year.
- Bonus program & company equity.
- Fertility & family-building benefits: Access to Progyny Global Platform + €5,000 benefits budget.
- Mental health support: 1:1 psychologist sessions & wellness tools via Nilo Health.
- Sustainable mobility benefit: Dance e-bike subscription or BVG public transport ticket.
- Urban sports club membership discount
- Hybrid work: Up to 2 days per week from home.
- Remote work: Up to 8 weeks per year.
We believe in equal opportunities. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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