Pregnancy Care Expert
vor 11 Stunden
This position is currently offered as a part-time role based in Berlin; however, we are also open to full-time arrangements.
We're Progyny Global, part of the Progyny Inc family. Our mission? To make fertility, pregnancy, and family-forming care accessible everywhere. As part of our expansion into pregnancy support, we're looking for a compassionate, proactive, and clinically experienced Pregnancy Care Expert to guide members and support our team with world-class care.
Tasks- Conduct 1:1 video consultations with members, educating them on fertility, pregnancy, and menopause topics.
- Assist members in identifying the right fertility clinic or service provider, schedule appointments, and provide ongoing concierge support.
- Address member inquiries, proactively researching and presenting high-quality solutions tailored to their unique needs.
- Conduct in-depth research on country-specific legislation and medical landscapes related to fertility, pregnancy, and menopause.
- Audit and support the creation of pregnancy care content to ensure accuracy and relevance.
- Help to train and mentor Member Care Experts to strengthen their knowledge of pregnancy and fertility care.
- Regularly update our platform's knowledge databases with the latest information on relevant healthcare practices and legal frameworks.
Key Skills
- Customer Service: Strong interpersonal skills with the ability to communicate clearly and effectively, both verbally and in writing.
- Empathy: High emotional intelligence, a compassionate approach, and a genuine passion for supporting people through sensitive life stages.
- Adaptability: Quick learner who embraces new topics and continuously expands knowledge in fertility, adoption, and surrogacy.
- Organisation: Excellent attention to detail, strong prioritisation skills, and proven ability to manage multiple projects and deadlines in a fast-paced setting.
- Collaboration: Thrives both independently and in a team, with a proactive, solutions-focused mindset.
- Diversity & Inclusion: Commitment to supporting people from diverse backgrounds, especially in fertility and family-forming journeys.
What We're Looking For
- Certified midwife or registered fertility nurse with hands-on patient experience.
- Confident, kind, and communicative, with a natural ability to make people feel at ease.
- Comfortable in collaborative, dynamic environments.
- Experienced in, or highly interested in, virtual care and digital health.
- Fluent in English (spoken and written).
Bonus Points
- Knowledge of global pregnancy practices.
- Experience in a customer care role.
- Additional fluency in in Hebrew or Italianis a strong plus.
- Annual gross salary range: € / year.
- Bonus program & company equity.
- Fertility & family-building benefits: Access to Progyny Global Platform + €5,000 benefits budget.
- Mental health support: 1:1 psychologist sessions & wellness tools via Nilo Health.
- Sustainable mobility benefit: Dance e-bike subscription or BVG public transport ticket.
- Urban sports club membership discount
- Hybrid work: Up to 2 days per week from home.
- Remote work: Up to 8 weeks per year.
We believe in equal opportunities. We celebrate diversity and are committed to creating an inclusive environment for all employees.
-
Pregnancy Care Expert
vor 1 Woche
Berlin, Berlin, Deutschland Progyny Global Vollzeit 40.000 € - 60.000 € pro JahrThis position is currently offered as a part-time role based in BerlinWe're Progyny Global, part of the Progyny Inc family. Our mission? To make fertility, pregnancy, and family-forming care accessible everywhere. As part of our expansion into pregnancy support, we're looking for a compassionate, proactive, and clinically experienced Pregnancy Care Expert to...
-
Pregnancy Care Expert
vor 5 Stunden
Berlin, Berlin, Deutschland Progyny Global Vollzeit 22.000 € - 30.000 €This position is currently offered as a part-time role based in BerlinWe're Progyny Global, part of the Progyny Inc family. Our mission? To make fertility, pregnancy, and family-forming care accessible everywhere. As part of our expansion into pregnancy support, we're looking for a compassionate, proactive, and clinically experienced Pregnancy Care Expert to...
-
Pregnancy Care Expert
Vor 7 Tagen
Berlin, Berlin, Deutschland Progyny Global Vollzeit 22.000 € - 30.000 €This position is currently offered as a part-time role based in Berlin; however, we are also open to full-time arrangements.We're Progyny Global, part of the Progyny Inc family. Our mission? To make fertility, pregnancy, and family-forming care accessible everywhere. As part of our expansion into pregnancy support, we're looking for a compassionate,...
-
Pregnancy Care Expert
vor 1 Woche
Berlin, Berlin, Deutschland Progyny Global Vollzeit 48.000 € - 55.000 €This position is currently offered as a full-time role based in Berlin; however, we are also open to part-time arrangements.We're Progyny Global, part of the Progyny Inc family. Our mission? To make fertility, pregnancy, and family-forming care accessible everywhere. As part of our expansion into pregnancy support, we're looking for a compassionate,...
-
Hair Care Expert
vor 1 Woche
Berlin, Berlin, Deutschland Sephora Vollzeit 30.000 € - 60.000 € pro JahrPositionHair Care Expert (m/w/x) Berlin Ku'damm in Full Time or Part TimeProfile.At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something...
-
Skin Care Expert
vor 1 Woche
Berlin, Berlin, Deutschland Sephora Vollzeit 40.000 € - 60.000 € pro JahrPositionSkin Care Expert (m/w/x) Berlin Ku'damm in Full Time or Part TimeProfile.At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something...
-
Customer Care
vor 12 Stunden
Berlin, Berlin, Deutschland Workster Vollzeit 30.000 € - 40.000 € pro JahrBerlin, DeutschlandCustomer Care – Bike Expert (Deutschsprachig)Workster arbeitet mit einem schnell wachsenden europäischen Mobility-Unternehmen zusammen, das die Art und Weise verändert, wie Menschen sich fortbewegen – indem es E-Bikes für alle zugänglich macht. Zur Unterstützung des Wachstums in Deutschland suchen wir dich als...
-
Retail Expert – Electronic Shelf Labels
Vor 4 Tagen
Berlin, Berlin, Deutschland B2X Care Solutions Vollzeit 40.000 € - 80.000 € pro JahrRetail Expert – Electronic Shelf Labels (m/w/d)Die Rolle:Als Retail Expert für die Digitalisierung und Automatisierung z.B. von Electronic Shelf Labels (ESL) übernimmst du die Verantwortung für die erfolgreiche Umsetzung von Rollout-Projekten bei führenden Supermarktketten. Du koordinierst interne Teams sowie externe Dienstleister, bist erster...
-
Senior React Native Engineer
vor 2 Wochen
Berlin, Berlin, Deutschland Cara Care Vollzeit 60.000 € - 120.000 € pro JahrCara Care, a digital health company backed by Bayer AG, is on a mission to improve people's digestive health through technology. As we expand our product portfolio and modernize our platform, we're looking for a versatile, pragmatic, and forward-thinking Senior React Native Engineer(m/f/x) to help shape the future of digital therapeutics.Your RoleYou'll join...
-
Senior React Native Engineer
vor 2 Wochen
Berlin, Berlin, Deutschland Cara Care Vollzeit 60.000 € - 120.000 € pro JahrCara Care, a digital health company backed by Bayer AG, is on a mission to improve people's digestive health through technology. As we expand our product portfolio and modernize our platform, we're looking for a versatile, pragmatic, and forward-thinking Senior React Native Engineer(m/f/x) to help shape the future of digital therapeutics.Your RoleYou'll join...
