Customer Service Coordinator

vor 1 Woche

Berlin, Berlin, Deutschland TIENS Europe Region Vollzeit

The TIENS Group Co., Ltd. is a multinational conglomerate, integrating industrial capital, business capital and financial capital with its scope of business covering biotechnology, health management, hotel and tourism industry, education & training, e-commerce and finance investment, etc. With its business reaching over 224 countries, TIENS Group has set up branches in 117 countries & regions and has established strategic alliances with top ranked enterprises from many countries. TIENS Europe Region is currently active on more than 20 markets.

Tasks

  • Respond promptly and professionally to customer inquiries via phone, email, and live chat.

  • Provide accurate and detailed information about products and services.

  • Resolve customer complaints and issues efficiently, with empathy and professionalism.

  • Collaborate with team members to continuously enhance the customer experience.

  • Participate actively in training sessions, team meetings, and knowledge-sharing activities.

  • Support marketing initiatives, including social media management and content promotion.

  • Assist with special customer service projects as required.

  • Deliver exceptional customer service to Tianshi's networks across Europe through both online and offline channels.

  • Organize, prepare for, and actively engage in events, meetings, and training sessions.

Requirements

  • Very good knowledge of German and English

  • strong communication skills

  • excellent online/offline marketing skills

  • Active, motivated team player; able to work independently

  • PC skills with the MS Office package

Benefits

  • The office has excellent public transport connections

  • A motivated team that supports each other

  • The opportunity to contribute your individual strengths

  • Coffee, tea and water are freely available

  • Paid Internship

  • Opportunity for a full-time position after internship.

If you feel like you belong in a dynamic team and want to revolutionize the healthcare market with us, then you have come to the right place

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