Expert Customer Service Benelux

EXPERT CUSTOMER SERVICE BENELUX (M/F/D) - LOCATION EINDHOVEN

• PAKi Logistics
• Thüngenfeld 1, Ennepetal
• Permanent Employee

As an expert in customer service, you will ensure that our customers in the Benelux and Northern Europe region can rely on a smooth flow of load carriers. You will be the first point of contact for all of our customers' concerns and find customer-orientated solutions, from preparing quotations to processing complaints and completing orders. You will also support the sales manager in the acquisition of new customers and prepare, negotiate and follow up on quotations. You also have an open eye for opportunities to improve processes or maximise our impact.

Who you are

• Commercial training or comparable qualification, preferably in logistics or customer service
• At least 2 years of professional experience
• Business fluent in Dutch; good English skills are a prerequisite
• Customer- and service-oriented approach to work and a high degree of initiative
• Strengths in communication, organization, and assertiveness, as well as quick comprehension
• Confident use of MS Office programs, especially Excel

What we Offer

The effect works both ways. Just as you give your best, so will we. And these are not just words. We believe that flexible working hours and mobile working support a healthy work-life balance. Personnel development, training & coaching, and leadership programs ensure that you can't fail to make an impact. We devote a lot of time to internal events and give you a good start with a comprehensive onboarding program that includes a buddy. Find out more about what we have to offer.

Your Impact

• You will support and advise our existing customers
• To this end, you will prepare and negotiate offers and track orders
• You will be responsible for handling complaints
• In addition, you will assist in expanding our customer network by acquiring new customers
• You will compile statistics and reports and always look for opportunities for optimization on this basis

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