Client Service Account Manager, Payments

vor 1 Woche

Frankfurt am Main, Hessen, Deutschland GTPS Vollzeit
  • First point of contact for our clients with regards to service topics and required account relationship or product set-up amendments, i.e. opening of new accounts, cash pool changes, amendments to Electronic Banking set-ups, etc.
  • Day-to-day contact for a dedicated portfolio of clients
  • Manage all types of questions/requests received from clients and ensure a professional and positive client experience
  • Prepare and manage client service reviews for V.I.P. clients, present these to the client together with the responsible Sales Manager
  • Support the Sales Manager in the day-to-day client management
  • Preparation of client welcome packages
  • Regular client visits together with Sales Managers in the frame of implementation projects, client pitches or service reviews
  • Executing and coordinating the implementation of corporate cash management services, including project management & coordination, communication on project progress to all stakeholders
  • Project lead for implementation of Cash Management structures in Germany
  • Supporting the commercial activities of the Front Office including contract preparation, proposal development and writing, preparation of client presentations
  • Follow up on service issues with the Front Office, Back Office and product teams in Paris. i.e. SWIFT, CMI, current account management, European proposals…
  • Verify product related billing (i.e. Global Cash, SWIFTNET etc.)
  • Support a smooth communication on Cash Management topics to internal and external parties and authorities
  • Support that obligations are met, support with quarterly controls
  • Follow up on permanent supervision requirements
  • Support commercial reporting activities
  • Identify sales opportunities with existing customers

Experience and technical skills

  • Commercial education / Bachelor or master's degree in Finance or Business Administration
  • Proven German and international Payments & Cash Management experience
  • Understand the set-up and business specifics of clients
  • Fluency in English and German, other foreign language skills would be a plus
  • Good knowledge of MS Office (Word, Excel, PowerPoint, Outlook)

Personal Abilities/ Competencies

  • A sound operational and commercial attitude coupled with cash management expertise
  • Ability to work in co-operation with other departments of the bank
  • Strong client focus, being able to put the client first
  • Good communication capabilities
  • Team player
  • Result-oriented

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