IT Operations Specialist

Vor 3 Tagen

Frankfurt am Main, Hessen, Deutschland ThunderSoft Vollzeit 45.000 € - 75.000 € pro Jahr

We are seeking a reliable and detail-oriented
IT Operations Specialist
to support our on-site
IDC (Internet Data Center)
operations under either a
7×24 shift model
or a
standard 5×8 schedule
. The ideal candidate will be responsible for incident response, routine inspections, equipment handling, and adherence to operational standards to ensure continuous and stable data center operations.

Key Responsibilities
Respond promptly to incidents and complete assigned work orders, including temporary tasks, in accordance with SLA timelines.

Navigate and operate IDC monitoring systems; conduct routine inspections to proactively identify operational risks.

Handle emergency incidents accurately following
EOP procedures
, ensuring proper documentation and preliminary incident reporting.

Utilize ticketing systems efficiently.

Follow
SOP workflows
rigorously, completing work orders independently with
zero-error execution
and full SLA compliance.

Maintain solid understanding of IDC equipment: switches, servers, cabling, installation, racking, deployment, and maintenance standards.

Perform site surveys, provide on-site support, assist with minor construction tasks, and escalate issues when necessary.

Requirements:
Degree in Computer Science or other IT-related disciplines.

Basic understanding of data center operations and management.

Foundational exposure to data center environments is preferred.

Proficiency in Microsoft Office (Excel, Word, etc.).

Basic knowledge of IT hardware and infrastructure (servers, networking gear, cabling, etc.).

Clear, logical communication and attentive listening.

Strong teamwork spirit with a cooperative approach.

High level of self-discipline, organization, and accountability.

English, German, (Chinese an advantage)

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