Workforce Management Real Time Analyst

Vor 6 Tagen

Essen, Nordrhein-Westfalen, Deutschland Cross Border Talents Vollzeit 45.000 € - 60.000 € pro Jahr


We are currently recruiting for an experience Workforce Management Real Time Analyst to join our clients team in Essen.

DUTIES AND RESPONSIBILITIES:

  • Monitor and track billable hour projections, alerting management to potential risks.
  • Communicate effectively with relevant teams and stakeholders.
  • Coordinate and implement ad hoc events and training plans based on client needs.
  • Ensure timely delivery and analysis of shrinkage, adherence, and attendance reports.
  • Develop strategies to improve operations based on trends and performance data.
  • Drive continuous improvement in operational efficiency.
  • Maintain detailed documentation and perform analysis to guide future strategies.

REQUIREMENTS

  • Fluency in English (C1 level minimum), with strong proficiency in both written and spoken communication.
  • Minimum 2 years' experience in a call center, with at least 1 year in workforce management.
  • Familiarity with workforce management processes (staffing, scheduling, service level analysis, metrics).
  • Proficient in common office software and productivity tools (e.g., spreadsheets, word processing, presentations).
  • Knowledge of local labor laws and regulations related to workforce management (preferred).
  • Strong decision-making, problem-solving, and resource allocation skills.

OFFER

  • Competitive salary
  • Relocation assistance
  • Working Schedule; Rotating Late/Night shifts (3pm-11pm or 11pm-7am)
  • Private health insurance after probation period
  • Working as part of a dynamic and multicultural team
  • Regular fruit deliveries for a healthy lifestyle and free drinks
  • Employee wellness schemes to include partnerships with fitness centers, restaurants etc.

Interested? Apply now


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