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Workforce Management Real Time Analyst
vor 3 Stunden
We are currently recruiting for an experience Workforce Management Real Time Analyst to join our clients team in Essen.
DUTIES AND RESPONSIBILITIES:
- Monitor and track billable hour projections, alerting management to potential risks.
- Communicate effectively with relevant teams and stakeholders.
- Coordinate and implement ad hoc events and training plans based on client needs.
- Ensure timely delivery and analysis of shrinkage, adherence, and attendance reports.
- Develop strategies to improve operations based on trends and performance data.
- Drive continuous improvement in operational efficiency.
- Maintain detailed documentation and perform analysis to guide future strategies.
REQUIREMENTS
- Fluency in English (C1 level minimum), with strong proficiency in both written and spoken communication.
- Minimum 2 years' experience in a call center, with at least 1 year in workforce management.
- Familiarity with workforce management processes (staffing, scheduling, service level analysis, metrics).
- Proficient in common office software and productivity tools (e.g., spreadsheets, word processing, presentations).
- Knowledge of local labor laws and regulations related to workforce management (preferred).
- Strong decision-making, problem-solving, and resource allocation skills.
OFFER
- Competitive salary
- Relocation assistance
- Working Schedule; Rotating Late/Night shifts (3pm-11pm or 11pm-7am)
- Private health insurance after probation period
- Working as part of a dynamic and multicultural team
- Regular fruit deliveries for a healthy lifestyle and free drinks
- Employee wellness schemes to include partnerships with fitness centers, restaurants etc.
Interested? Apply now
