Sales Assistant

Sanden is a major player in the manufacturing of automotive compressors. It was originally founded in 1943 by Kaihei Ushikubo under the name of Sankyo Electric Company and was first manufacturing bicycle lamps. After the war, the company then entered the home electric appliance market and from there began producing refrigeration machines, initially for business use. This became a major turning point in the history of Sanden. In 1970, Sanden began producing air conditioning compressors for passenger cars. It has been pioneering the Scroll-type automotive compressor.

With an established track record in innovation and manufacturing excellence backed by strong support from Hisense, Sanden is transforming the future of mobility to create a safer, greener, and better-connected world. With almost 5,600 employees worldwide, a footprint including 46 global offices and R&D centres across Asia, the Americas and Europe, the company has become a tier one supplier to major OEMs worldwide.

Sanden International (Europe) GmbH is looking for a
Sales Assistant (f/m/d)
in Bad Nauheim for full time. Within the European Headquarter, you will be part of our Sales Department, which is the driving force behind our company's growth, acquiring new projects and maintaining good relationship with major OEMs. You will be responsible for supporting our Sales Managers and enable total customer satisfaction.

Essential responsibilities (including but not limited to):

1. Support to sales group through effective customer portal management
2. Support in generating price offers in B2B portals and update & monitor pricing system in Lotus Notes
3. Coordination / monitoring the closing of customer agreements in our authorisation process
4. Expedite outstanding debts by continuous communication with relevant customers, sales groups/members of the regional office and other members of accounting
5. Coordination between accounts and sales group regarding the processing of credit and debit notes
6. Direct support of relevant customer account teams and department head in daily tasks
7. Support to sales group in coordinating new customer requirements
8. Monitoring and measuring of customer satisfaction and coordination of company internal corrective measures
9. Supporting the achievement of company goals by effective communication
10. Support in urgent follow-up tasks and monitoring of emails during business trips or absence of members of sales team

Other responsibilities:

1. Monitoring delivery on time of project samples to all customers
2. Support in sample ordering and coordination
3. Monitoring delivery and payment of parts
4. Compliance with company policies concerning QMS, EMS, and any other rules and processes within the company
5. Support and compliance with all initiatives (STQM, QC, etc.), regulations, and practices of the company

Required experience and education:

• Bachelor's degree or higher in Business Administration or a similar field
• Initial professional experience in administration, sales support or similar gained through internships

Your Must Haves:

1. Knowledge of Sales processes and General Management system (Lotus Notes, SAP, Genius, Normea, Esker)
2. Knowledgable of Microsoft 365 package (Outlook, Teams, Word, Excel, Power Point)
3. Ability to navigate through various online OEMs B2B portal with agility and flexibility to overcome possible issues
4. Self-motivated, proactive, and hands-on mentality with a capacity to overcome issues in a quick manner
5. Highly resourceful to finding the corresponding solutions to the blocking points
6. Strong command of verbal and written English, allowing for clear articulation of ideas, concepts, thoughts, and complex information
7. Demonstrated teamwork and collaboration skills with teams of different disciplines and various intercultural background (European/Chinese/Japanese)
8. Ability to understand basic technical products
9. Ability to build and nurture fruitful and mutually beneficial relationships within the company and with our customers
10. Empathy and active listening abilities

Your Nice-to-Haves:

1. Two years' experience in administrative function
2. Proficiency in written and verbal German and/or French (a plus for Chinese)
3. Ability to adapt quickly to a fast-changing environment

You can expect:

• Annual Performance-based Bonus
• Pension Payment Plan
• 30 days of vacation per year
• Meal allowance
• Free parking slots with charging stations for your EV
• Corporate Discount for E-Bike
• Company Social Events like Barbecue and Christmas Party
• Friendly, international, and diverse culture
• Engaging and collaborative co-workers
• Mobile Work Policy (2 days remote possible) plus flexible working time of 39,5 hours per week from Monday to Friday

No travel requirements for this position.

Please note that candidates should either have a current legal work authorization or have obtained one by the latest with the beginning of the employment. We can support as a future employer with the documents needed from us for work visa/blue card application.

We are looking forward to reviewing your application