Freelance Support Agents

vor 6 Stunden

Berlin, Berlin, Deutschland Sandbox Interactive Vollzeit

Join Sandbox Interactive and support the vibrant Albion Online player community as a Freelance Support Agent. We're looking for proactive, empathetic, and tech-savvy individuals fluent in Portuguese, Spanish, or French to help players experience the best of our award-winning MMO across all platforms. Operate within a passionate, international team committed to high-quality service and player satisfaction.

About Sandbox Interactive And Albion Online
Sandbox Interactive is the independent studio behind Albion Online, the first truly cross-platform MMO available for Windows, Mac, Linux, iOS, and Android. With over 350,000 daily players, we've built a thriving, global gaming environment. You'll become part of an international team based in Berlin, working to make Albion Online an unforgettable experience for players worldwide.

Main Responsibilities for Freelance Player Support (Portuguese, Spanish, French)

  • Provide fast, friendly, and effective support to players via our ticketing platform, as well as potentially through chat and email
  • Resolve technical, account, and gameplay queries with empathy and professionalism
  • Escalate complex issues and collaborate with internal teams to ensure thorough resolution
  • Identify and report recurring player issues, suggesting improvements to enhance the player experience
  • Maintain up-to-date knowledge of Albion Online and its systems, staying informed about game updates and community trends
  • Deliver support in a clear, concise, and respectful manner, ensuring player confidentiality and satisfaction

Key Requirements for Freelance Game Support Agents

  • Fluency in written and spoken Portuguese, Spanish, or French
  • Solid English communication skills for internal collaboration
  • Flexible availability to cover shifts, including evenings and weekends (remote/freelance)
  • Demonstrated empathy, patience, and excellent problem-solving skills
  • Comfortable using digital tools (ticketing platforms, spreadsheets, basic troubleshooting)
  • Deep interest in online games and a genuine desire to help the player community

Additional Information

  • This is a freelance, remote, part-time position
  • All applicants must be 18+ and able to receive international payments
  • Applications must be submitted in English

Ready to Support Albion Online's Community?

If you're passionate about games, fluent in Portuguese, Spanish, or French, and excited to provide. Join us as we continue to create unforgettable moments for players worldwide

  • Customer Support Agent

    vor 1 Woche

    Berlin, Berlin, Deutschland Velenosi&Meredith Vollzeit

    Customer Support Positions Native German SpeakersLisbon or Porto, PortugalAre you a native German speaker with B2+ English skills looking for a long-term career opportunity? We are hiring Customer Support Agents for a leading international company, offering full relocation support, accommodation, and a 3,000 signing bonus for selected projects starting in...

  • Japanese customer support agent

    Vor 2 Tagen

    Berlin, Berlin, Deutschland Velenosi&Meredith Vollzeit

    Job Opportunity: Customer Support Agent Japanese SpeakersWe are hiring Japanese-speaking Customer Support Agents for permanent, full-time remote positions in Greece. Work from anywhere, including the islands, and enjoy a fully paid relocation package.Position AvailableLocation: Greece (any city or island, remote work)Role: Customer Support AgentLanguage...

  • Customer Support Agent

    vor 2 Wochen

    Berlin, Berlin, Deutschland Grow-Talent Vollzeit 15.000 € - 25.000 € pro Jahr

    Grow- is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German speaking Customer Support Agent in Riga.Position: Customer Support AgentWork model: On-siteLocation: Riga, LatviaDUTIES AND RESPONSIBILITIES:Handle incoming message requests from customers of a payment platform over phone, chat and email and provide resolution...

  • Multilingual Customer Support Agent

    Vor 4 Tagen

    Berlin, Berlin, Deutschland Cross Border Talents Vollzeit

    Multilingual Customer Support Agent in SpainAre you fluent in English and another European language such as Dutch, French, German, Italian, Polish, Norwegian, Czech, Portuguese, Spanish, or Swedish? We're looking for enthusiastic individuals to join a dynamic customer support team based in Spain.Available Work Models:Remote: Work from anywhere within...

  • Freelance Economic Analyst

    vor 1 Woche

    Berlin, Berlin, Deutschland Mindrift Vollzeit

    This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. Please submit your resume in English and indicate your level of English proficiency.At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI.What...

  • Customer Support Agent

    Vor 6 Tagen

    Berlin, Berlin, Deutschland Instaffo Vollzeit

    Customer Support Agent bei Cosuno Ventures GmbHAnforderungenWohnsitz:Nur für Bewerber aus DeutschlandSprache:Deutsch - Fließend, Englisch - KonversationssicherErste Erfahrung im Customer Support oder Kundenservice von Vorteil – idealerweise mit digitalen Produkten oder HandwerkskundenDu hast Freude daran, anderen zu helfen, bist geduldig und...

  • Online Data Entry Freelancer

    vor 2 Wochen

    Berlin, Berlin, Deutschland VERTEXONE CIRCLE (VOC) Vollzeit 30.000 € - 50.000 € pro Jahr

    Online Data Entry FreelancerRole DescriptionThe Online Data Entry Freelancer is responsible for managing and entering data remotely across various platforms, ensuring that data is accurately and efficiently recorded into digital systems. This position is ideal for individuals seeking flexibility in their work schedule while providing essential support to...

  • Telefonakquise-Freelancer, Remote DACH

    vor 4 Stunden

    Berlin, Berlin, Deutschland MicroBuzz Vollzeit

    Wir suchen eine/n erfahrene/n und zuverlässige/n Freelancer/in aus dem deutschsprachigen Raum (DACH), die/der uns remote beim telefonischen B2B Cold Calling unterstützt.Wichtig: Es handelt sich nicht um ein Angestelltenverhältnis, sondern um eine freie rein erfolgsbasierte Mitarbeit auf Rechnungsbasis (Freelancer-Modell).AufgabenDeine Aufgabe:Du führst...

  • Customer Support Agent

    vor 2 Wochen

    Berlin, Berlin, Deutschland The lemon Consulting Vollzeit 30.000 € - 50.000 € pro Jahr

    Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time. DUTIES AND RESPONSIBILITIES:Communicate with customers using various channels (telephone, email and chat)Ensure customer satisfaction and provide professional customer supportHandle customer complaints, provide appropriate solutions and alternatives within the time...

  • Masterand:in - KI-Agenten für Support-Automatisierung

    vor 1 Woche

    Berlin, Berlin, Deutschland phase6 Vollzeit

    Deine Aufgaben Entwicklung eines KI-Agenten zur kontextuellen Verarbeitung und automatisierten Beantwortung von Supportanfragen unter Berücksichtigung von Datenschutz und Ethik.Ziel dieser Masterarbeit ist die Erforschung und prototypische Umsetzung eines autonomen KI-Agenten, der eingehende Supportanfragen versteht, relevante Daten aus internen Systemen...