End-User Support Team Lead – Automotive Manufacturing Plant

Vor 2 Tagen


Berlin, Berlin, Deutschland SUPERSEVA GLOBAL SERVICES PRIVATE LIMITED Vollzeit

We're Hiring: End-User Support Team Lead – Automotive Manufacturing Plant | Germany

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About the Role

As the End-User Support Team Lead, you'll manage a small team of IT support engineers at our plant, overseeing end-user computing, infrastructure uptime, and automation initiatives. You'll play a key role in supporting production, quality, logistics, and admin users by ensuring every system runs smoothly — from the shop floor to management offices.

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Key Responsibilities


• Lead and mentor the IT support team (EUC, L1/L2 support).


• Manage incidents, service requests, and escalations to ensure SLA compliance.


• Maintain Windows servers, Active Directory, network switches, routers, and firewalls.


• Oversee hardware/software deployments and IT asset lifecycle.


• Drive automation through Power Automate and Power Apps to streamline plant workflows.


• Collaborate with production, maintenance, and corporate IT teams for smooth plant operations.


• Ensure IT security, data backup, and compliance readiness at all times.

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What You'll Bring


• 1–4 years of IT experience with 3+ years leading a support team in a manufacturing environment.


• Strong skills in Windows Server, AD, Networking (LAN/WAN, VLANs, VPN), and Office 365.


• Hands-on experience with Power Automate, Power Apps, or workflow tools is a big plus.


• Certifications like CCNA, MCSA, or ITIL are desirable.


• A problem-solver with excellent communication and team-leadership skills.

Location: Kronstaundener weg stephanskirchen Germany

Employment Type: Full-Time, On-Site

  • Notice Period Preference: Immediate to 15 Days


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