People Operations Partner

YOUR MISSION:

As a (Junior) People Operations Partner (f/m/d)*, you will support and drive flawless people experience at Parloa by implementing scalable processes and fostering a sense of belonging. 

IN THIS ROLE YOU WILL:

• Take ownership of the global Pre-, On- and Offboarding including coordinating and hosting onboarding sessions. 
• Responsible for People's Administrative tasks such as VISA processes, working abroad requests, and reference letters.
• Support in contract management and dealing with Bundesagentur für Arbeit and health insurance providers. 
• Handle daily employee requests via our ticketing system.
• Maintain our internal knowledge base.
• Manage data by record keeping, documentation, and fillings. 

Our People Tech-stack:

HiBob, JustWorks, Leapsome, Greenhouse, Notion, Gaia, GSuite, Slack, Asana

WHAT YOU BRING TO THE TABLE:

• Regular in-office collaboration in our Berlin location at least 3 times per week
• Effective written and verbal communication in English.
• Experience in designing and implementing people processes including but not only global Pre-, On- and Offboarding.
• Experience in Employee relations and People Administration tasks.
• Proficient in HRIS and other People related software.
• Compliance and Labour law knowledge.
• Ability to adapt to and work in a fast-paced environment.
• Sophisticated Project Management skills.

NICE TO HAVE:

• Benefit Administration knowledge.
• Experience in Policy development.
• Payroll systems and processes knowledge.
• German is a plus.

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Hybrid work environment – we value flexibility but believe great collaboration happens when we connect in person.

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Peer Interview → Bar Raiser Interview

 
Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa's voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that's revolutionizing an entire industry. We're passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we're expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

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