Head Commercial Excellence

Job Description
Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape

Your Key Responsibilities
Your responsibilities include, but not limited to:

• Ensures alignment with regional and global functions to meet the German Commercial Excellence agenda; managing multiplicity of above-country and in-country stakeholders; ensure agreed and impactful priorities and best-practice sharing towards building the best-in-class commercial organization.
• Leverage above-country support, set-up of effective utilization of above-country Hubs, managing Hub service, quality and securing seamless processes and outcomes across Hubs and internal structures. All activities and processes are derived in maximizing effectiveness and productivity of commercial teams.
• Ensures data procurement, governance and management, data analytics and data-driven insights generation as well as business partnering for implementing conclusions. Secures high-quality yet efficient and Commercial excellence data landscape for Germany. Always proactively seeks to work with the GCO in India to drive efficiencies and simplification of the analytical landscape.
• Ensures high standards of Field Force excellence/ operations through continuous assessment/monitoring of organizational sales process productivity, effectiveness and quality vs defined standards. Directs all launch-related activities from a sales operation's perspective.
• Leads the development of market insights, works with BU Heads to translate them into actionable plans, with aligned performance objectives and measurements.
• Lead the CRM Operations team in operating the Customer Relationship Management System and the management of corresponding data. Key interface for emerging technology landscape and how Germany can lead in productivity gains in future solutions through the most meaningful channels ie RTE, Order Management etc (i.e. STEP)
• Lead projects such as Customer Engagement Program and initiatives to optimize customer experience or customer relationship development.
• Enhance the various competencies via centralized capability agenda across sales, marketing, medical & Market Access Training and build a robust Sales & Marketing organization.
• Reporting of technical complaints / adverse events / special case scenarios within 24 hours of receipt.

Essential Requirements
What you'll bring to the role:

• 8+ Experience in Commercial Experience or similar data-and-insights driven position
• Expertise in Data management, insights generation
• Superior communication and collaboration capabilities with a multiplicity of diverse stakeholders
• Experience in outsourcing activities into global Hubs
• Experience in leading larger (multidisciplinary) teams, ideally 2nd line leadership experience
• Knowledge of German and English languages

You'll Receive
Sandoz has an employee-first approach and that's why your personal growth is so important to us. You will have access to Coursera and other learning platforms with more than 200,000 learning videos and 5000+ courses.

In addition to the various learning opportunities, we offer company benefits, such as:

• 30 days of annual leave
• Holiday allowance
• Additional rewards for special occasions (e.g. service length awards, marriage celebration, etc.)
• Company pension schemes and capital formation benefits
• Parental leave
• Other offerings, such as bike leasing

Why Sandoz?
Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported

Join us

Commitment To Diversity & Inclusion
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Hiring decisions are only based on the qualification for the position, regardless of gender, ethnicity, religion, sexual orientation, age and disability.

The law provides for severely disabled / equal applicants the opportunity to involve the local representative body for disabled employees (SBV) in the application process. If you would like to request this, please let us know in advance as a note on your CV.