Pregnancy Care Expert

vor 2 Wochen

Berlin, Deutschland Progyny Vollzeit 40.000 € - 80.000 € pro Jahr

This position is currently offered as a part-time role based in Berlin

We're Progyny Global, part of the Progyny Inc family. Our mission? To make fertility, pregnancy, and family-forming care accessible everywhere. As part of our expansion into pregnancy support, we're looking for a compassionate, proactive, and clinically experienced Pregnancy Care Expert to guide members and support our team with world-class care.

Tasks

  • Conduct 1:1 video consultations with members, educating them on fertility, pregnancy, and menopause topics.
  • Assist members in identifying the right fertility clinic or service provider, schedule appointments, and provide ongoing concierge support.
  • Address member inquiries, proactively researching and presenting high-quality solutions tailored to their unique needs.
  • Conduct in-depth research on country-specific legislation and medical landscapes related to fertility, pregnancy, and menopause.
  • Audit and support the creation of pregnancy care content to ensure accuracy and relevance.
  • Help to train and mentor Member Care Experts to strengthen their knowledge of pregnancy and fertility care.
  • Regularly update our platform's knowledge databases with the latest information on relevant healthcare practices and legal frameworks.

Requirements

Key Skills

  • Customer Service: Strong interpersonal skills with the ability to communicate clearly and effectively, both verbally and in writing.
  • Empathy: High emotional intelligence, a compassionate approach, and a genuine passion for supporting people through sensitive life stages.
  • Adaptability: Quick learner who embraces new topics and continuously expands knowledge in fertility, adoption, and surrogacy.
  • Organisation: Excellent attention to detail, strong prioritisation skills, and proven ability to manage multiple projects and deadlines in a fast-paced setting.
  • Collaboration: Thrives both independently and in a team, with a proactive, solutions-focused mindset.
  • Diversity & Inclusion: Commitment to supporting people from diverse backgrounds, especially in fertility and family-forming journeys.

What We're Looking For

  • Certified midwife with hands-on patient experience.
  • Confident, kind, and communicative, with a natural ability to make people feel at ease.
  • Comfortable in collaborative, dynamic environments.
  • Experienced in, or highly interested in, virtual care and digital health.
  • Fluent in English (spoken and written).

Bonus Points

  • Knowledge of global pregnancy practices.
  • Experience in a customer care role.

Benefits

  • Annual gross salary range: € / year.
  • Bonus program & company equity.
  • Fertility & family-building benefits: Access to Progyny Global Platform + €5,000 benefits budget.
  • Mental health support: 1:1 psychologist sessions & wellness tools via Nilo Health.
  • Sustainable mobility benefit: Dance e-bike subscription or BVG public transport ticket.
  • Urban sports club membership discount
  • Hybrid work: Up to 2 days per week from home.
  • Remote work: Up to 8 weeks per year.

We believe in equal opportunities. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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