VP of Global Customer Support

Vor 4 Tagen

Düsseldorf Germany vivenu Vollzeit 120.000 € - 180.000 € pro Jahr
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Redefine the future of live entertainment tech
Welcome to vivenu, the global leader in event ticketing tech and one of the world's fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure.
With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges – helping organizers deliver exceptional experiences and drive real growth.
Join us and build the future of live entertainment.
The VP of Global Customer Support & Service position combines first-line and second-line leadership responsibilities, managing vivenu's global Customer Support & Service teams. This group leads all client-facing product support, ticket buyer support and on-site event operations, as well as end-to-end ticketing hardware lifecycle management.
Key responsibilities include building and leading a high-performing team, driving operational excellence by analyzing KPIs, improving workflows, and upleveling tooling. As our VP of Global Customer Support & Service your responsibilities will include:
  • Lead and scale our global Customer Support & Service organization across Europe and the U.S.
  • Expand and professionalize a global customer service strategy focused on satisfaction, retention, and operational efficiency.
  • Oversee day-to-day customer service operations via Intercom, ensuring excellence across live chat and support channels.
  • Define and track CX KPIs (CSAT, response and resolution times, etc.).
  • Establish standardized processes, training programs, and escalation paths.
  • Partner cross-functionally with Product, Sales, and Operations to improve customer touchpoints and feedback loops.
  • Coach, mentor, and develop leaders within the CX organization to build a scalable global function.
What you will need to succeed in this role:
  • Proven leadership experience in B2B Customer Support, Service, and Experience within a tech or SaaS organization.
  • 10-15+ years total experience, including 5+ years in senior or global CX leadership roles.
  • Experience managing multi-location global teams (ideally US and EMEA).
  • Strong operational and process design capabilities.
  • Deep familiarity with Intercom (or similar chat-based CX tools).
  • Analytical mindset with the ability to define and use KPIs to drive performance.
  • Executive presence with excellent communication and stakeholder alignment skills.
  • Fluent in English, professional proficiency in German preferred.
Why join vivenu?
Live Entertainment Tech
Sustainable Growth We scale sustainably on a profitable, VC-backed foundation with true product-market fit. This means continuous investment in our people, products, and long-term vision.
Top-tier Team Collaborate with over 160 dedicated professionals, including leaders from Google, Slack, and Salesforce. Together, we're shaping the future of live entertainment technology, one decision at a time.
Global DNA We're a diverse, merit-driven team spread across six global offices. Talent and impact are what matter here — not hierarchy or background.
Fast Growing, in All Aspects Sifted consistently ranks us among the fastest-growing scale-ups in Europe. We're driven by daily learning, shared wins, and collective growth.
Next-Gen Leaders & Insights Work alongside some of tech's brightest minds — from Forbes 30 Under 30 founders to Executive of the Year award winners. At vivenu, you'll help set the standard for the ticketing industry's future.
vivenu Inclusion Statement At vivenu, we believe our people define our success – and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We're committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally.
Check out our mission statement and corporate values here.

  • VP of Global Customer Support

    Vor 4 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland vivenu GmbH Vollzeit 120.000 € - 180.000 € pro Jahr

    Redefine the future of live entertainment techWelcome to vivenu, the global leader in event ticketing tech and one of the world's fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into...

  • Global VP, Strategic New Logo

    vor 1 Woche

    Remote, Germany JFrog Vollzeit 120.000 € - 240.000 € pro Jahr

    * This position is remote and does not require work from the office. #LI-RemoteAt JFrog, we don't just secure and accelerate software - we make the world's most innovative companies move faster.Since software is the lifeblood of modern business, you'll be on a mission-critical team. Thousands of customers, including the majority of the Fortune 100, trust...

  • Customer Support Team Lead

    vor 1 Woche

    Düsseldorf, Deutschland Centric Software Vollzeit

    About The Role About The Team Centric is aggressively penetrating the fashion/sports, beauty, and home markets with solutions in Product Lifecycle Management, Market Intelligence & Trends, as well as Planning & Pricing. The Centric Planning & Pricing Business Unit is a fast-growing, fast-paced team, with many exciting opportunities for the...

  • VP of Pathology

    vor 3 Wochen

    Germany Hartmann Young Vollzeit

    VP of PathologyAbout the RoleAbout the Organization:A globally recognised provider of biospecimen solutions and laboratory services is seeking a Director of Pathology. The organisation supports drug discovery and development through an extensive portfolio of high-quality biological materials and specialised lab capabilities. With a worldwide presence, its...

  • Trade Compliance Specialist Global

    vor 3 Wochen

    Germany DSJ Global Vollzeit

    Job Title: Global Trade Compliance Specialist Location: Remote/NRW, Germany/ Netherlands About the Role: We are seeking a detail-oriented and proactive Global Trade Compliance Specialist to join our international compliance team. This role is critical in ensuring our global operations adhere to all applicable import/export laws, regulations, and internal...

  • VP Delivery, Head of Delivery Segment

    vor 3 Wochen

    Germany Intellias Vollzeit

    Dive deep into Digital! For over 20 years, Intellias has been developing top-tier digital solutions for the world’s leading companies, keeping them aligned with the latest technology trends. Join in and provide innovations for the future!In connection with subsequent business expansion, Intellias is strengthening the capabilities in delivery leadership. As...

  • Head of Inclusion Services

    Vor 6 Tagen

    Berlin, , Germany Linden Global Learning Support Services Vollzeit 50.000 € - 80.000 € pro Jahr

    Head of Inclusion ServicesStart Date: TBDHours: 38 hrs/weekSalary: TBDLocation: Berlin Mitte, some remote work and travelBenefits: German Public Health Insurance, German Pension Fund, Laptop, Bonus*Additional Benefits (choose one): Mobility ticket (Deutschland Ticket), sports membership (Urban Sports Club), bike lease (Swapfiets), or an expense card (topped...

  • Global Account Manager

    vor 2 Wochen

    Düsseldorf, Deutschland Global Blue Vollzeit

    Key ResponsibilitiesClient Strategy & OwnershipLead the full lifecycle management of assigned Global Accounts, including vision-setting and execution.Based on a thorough risk assessment, develop in-depth account plans capturing client strategy, stakeholder mapping, and market dynamics.Define commercial objectives, relationship priorities, and strategic...

  • Desktop Support Technician

    Vor 6 Tagen

    Düsseldorf, Deutschland Total IT Global Vollzeit

    **ABOUT US: - ** **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital...

  • VP People

    Vor 6 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland vivenu GmbH Vollzeit 60.000 € - 120.000 € pro Jahr

    Redefine the future of live entertainment techWelcome to vivenu, the global leader in event ticketing tech and one of the world's fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into...