Head of Merchant Operations

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary Of Role:

The Head of Merchant Operations (f/m/d) role is a key member of the senior management team, reporting only to the Chief Executive Officer (CEO). You'll have to maintain control of diverse business operations, so we expect you to be an experienced and efficient leader. If you also have excellent people skills, business acumen and exemplary work ethics, we'd like to meet you.

The goal of the Head of Merchant Operations position is to secure the functionality of business to drive extensive and sustainable growth. The business is one of the fastest growing contributors to Global Payments worldwide.

The Head of Merchant Operations Commerz GlobalPay JV also plays a significant role in helping shape and develop the future business direction and strategy for the wider Global Payments Central European, European and Global businesses especially in merchant operations.

What Part Will You Play

• Reporting to CEO and serving as an integral member of executive management team
• Will be responsible for development and smooth running of Merchant Operations
• Direct management and responsibility of a range of aspects for GP Thor JV including Merchant Operations, Complaint Management, Customer Onboarding, Partner & Customer Integrations
• Define key KPIs with the business for reporting, monitoring and control
• Manage assigned budget and keep it on targets.
• Will set and drive a compelling, annual and multi-year operations strategy to ensure the business remains relevant and competitive in our domain.
• Develops and drives coherent and holistic operations strategies to ensure customer satisfaction
• Co-creator of JV culture (set-up of own culture based on mix of GP and CoBa different cultures)
• Establish policies that promote company culture and vision
• Fulfil company goals in own area of responsibility with strong drive, ability to achieve results and motivate own team
• Develop the knowledge and expertise of team members to ensure their maximum performance and contribution to business result
• Lead employees to encourage maximum performance and dedication
• Ensures oversight of the associated operations risk and issues for the business.
• Design and implement business strategies, plans and procedures
• Set comprehensive goals for performance and growth. Establish performance standards, analyzing and interpreting data and metrics
• Oversee daily operations of the company and the work of executives
• Write and submit reports to the CEO in all matters of importance
• Participate in expansion activities, including implementation of new products and partners
• Lead the Operations activities required to transition the organization to the target operating model and the migration off the legacy platform

Who We Are Looking For This Role:

• BSc/BA in Business Administration or relevant field; MSc/MBA is a plus
• Strong business and sales leadership background in a multi-national multi-channel company
• History of working in different countries and speaking multiple languages
• High developed commercial focus

Your Profile:

• Highly effective decision making skills
• Strong organization and strategic planning skills
• Will have experience leading change and utilizing modern platform technologies
• First class Team Leadership, motivational and coaching skills effective for deployment across a wide spectrum of people and processes
• Ability to break new ground and apply tenacity and creativity to achieving strategic objectives
• Ability to act as an advocate for the company in dealing with all internal and external parties
• Ability to travel extensively
• Ability to work in cross-culture, cross-language and cross-regulation environment
• Excellent communication and interpersonal skills and the ability to interact with people at all levels of seniority
• Self-starter with a tenacious approach and a determination to succeed.
• Proven experience as Chief Operating Office or relevant role
• Understanding of business functions such as HR, Finance, marketing etc.
• Working knowledge of data analysis and performance/operation metrics
• Working knowledge of IT/Business infrastructure and MS Office
• Outstanding organizational and leadership abilities

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact