Product Owner – Loyalty

COMPANY DESCRIPTION

About the DOUGLAS Group

The DOUGLAS Group, with its commercial brands DOUGLAS, NOCIBÉ, Parfumdreams and Niche Beauty, is the number one omnichannel premium beauty destination in Europe. The DOUGLAS Group is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,900 stores. With unparalleled size and access to customers, the DOUGLAS Group is the partner of choice for brands and offers a premium range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, color cosmetics, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the DOUGLAS Group strategy "Let it Bloom". The winning business model is underpinned by the Group's omnichannel proposition, leading brands, and data capabilities. In the financial year 2023/24, the DOUGLAS Group generated sales of 4.45 billion euros and employed around 19,200 people across Europe. It was named the World's Top Company for Women in 2025 among all retail and wholesale companies by Forbes. The DOUGLAS Group (Douglas AG) is listed at the Frankfurt Stock Exchange.

For further information please visit the DOUGLAS Group Website.

TASKS WITH IMPACT

• In your role as product owner you take responsiblity for the product development from discovery to conception until market launch by leading an agile SCRUM engineering team.
• You are part of the product domain Loyalty & Engagement. With 4 product teams, the domain is responsible for e.g. the Douglas Loyalty Program, Inspiration Experience, Social Commerce, Engagement tools (emarsys) and the omnichannel promotion and loyalty enabling tools.
• You are responsible for the product team that develops, manages, and enhances products and services by emarsys, which is our core engagement platform. You create solutions that help our marketing and CRM departments to efficiently use the platform, set guiding principles and ensure we are utilizing the platform in the best possible way aligned with our overall domain product strategy.
• Your goal is to identify user, business and technology needs based on feedback, data analysis, market insights, and organizational goals.
• Product development is teamwork – you play a key role in validating ideas using agile and lean methodologies with UX, engineering team, architects, and your business stakeholders.
• Developing, prioritizing, and maintaining the product backlog including user stories and detailed requirements for development teams.
• Managing stakeholder relations to ensure requirements and features are delivered according to customer needs.
• Monitoring relevant KPIs on a regular basis and deriving actionable measures to improve performance.

YOUR SKILLS

We take a competency-based and fair approach to recruiting, that´s why we look beyond your experience to understand how you create impact, grow through change, and collaborate for success.

Alongside these competencies, we're looking for the following skills:

• Successfully completed degree or equivalent qualification
• Several years of experience as a Product Owner or in a similar role
• Strong knowledge of agile methodologies such as Scrum or Kanban
• Analytical and conceptual strength with a structured way of working
• Ability to translate complex requirements into clear deliverables
• Strong communication skills and confident stakeholder management
• Very good German and English skills, both spoken and written

YOUR BENEFITS

Your personal development: we want you to grow with us. Become part of our mentoring program, use our e-learning platforms and benefit from many other individual development opportunities.

Open feedback culture: half-yearly meetings & performance reviews (#DOUGLASDialogue)

30 days of vacation per year

Would you like a hybrid working model? We offer a balance between mobile working and office days in a collaborative environment. (approx. 8 days/month)

Cherry on top: You get our employee discount both online and in-store. On top of that, you get further discount opportunities thanks to our corporate benefits.

In-house canteen & bistro, as well as free drinks

A positive and motivating environment & celebrating successes at regular company events such as DOClub, summer party, Women's Day, etc

DO YOU RECOGNIZE YOURSELF?

Then become part of our international company and apply, stating your salary expectations and possible starting date.

As an international employer, we stand for equal opportunities and diversity. We therefore welcome applications from mothers, fathers, people with disabilities and people from the LGBTQIA+ community. Please let us know if, for example, we should use a gender-neutral pronoun, if you need barrier-free access to our offices or if we should allow more time for the application process.

We look forward to hearing from you

Job Reference: HQ01835