Strategy and Commercial Operations Manager CE

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

What is it all about?

The Strategy and Commercial Operations Manager is accountable for partnering with the Team Lead on the development and execution of the cluster strategy, for the target setting and aggregate view of the sales pipeline in the cluster and for ensuring the cluster meets or exceeds its financial (i.e., Net Revenue and Net Income growth) and scorecard goals. The role reports into the Head of Strategy and Commercial Operations for the cluster. The Strategy and Commercial Operations Team is primarily responsible for all revenue-generating activities in the cluster. Additionally, it is responsible for evolving the cluster strategy to address new strategic issues and opportunities and for building strong commercial capabilities in cluster that will significantly grow Visa's businesses and drive revenue growth and diversification. Further responsibilities include client engagement approach, key cluster governance and the application of performance insights to orchestrate delivery of the strategy.

What we expect of you, day to day:

• Translates, shapes, and executes the Visa Europe strategy at a cluster/country level as appropriate, through a cohesive, integrated data-led approach for the short/mid/long-term to drive sustained revenue growth, client retention, regulatory engagement, and Visa industry leadership.

• Works in partnership with the Corporate Strategy and Corporate Development teams to build strategic frameworks and content to influence, align with, and adapt functional/divisional strategies and acquisition opportunities.

• Develops thought leadership as required to drive cluster growth: may include country strategy, board presentations, global business reviews, and other strategic support for business development.

• Collaborates with Commercial/Business Development Teams and other key Stakeholders on the strategic components for individual Client RFP responses.

• Contributes to orchestration of cluster business planning cycle linking Multi-year Strategic Outlook (MSO) to Annual Operating Plan (AOP) to Quarterly Business Reviews (QBR). This includes ensuring Value-Added Services (VAS), and Commercial Money Movement (CMS) strategy, as well as Go-To-Market (GTM) plans, are fully integrated.

• Contributes to cross functional initiatives that are of high strategic impact to business (i.e., market acceleration, GTM initiatives) and represents cluster in cross-functional forums as appropriate.

• Contributes to identification and capture of new Generative AI use cases in support of business growth and industry evolution. 

• Works with Country Managers, Functional teams, and specialized sales teams to develop client and cluster specific business plans and targets aligned to strategy.

• Contributes to sales pipeline management for the cluster, collaborating with Country Managers, Account Executives, and Business Development teams to ensure targets are met and pipeline data is accurate for essential analytics (split by country, client, and revenue).

• Assists in content creation for Business Reviews.

• Promotes a strong sales and performance-driven culture throughout the cluster.

• Captures and prioritizes client feedback to guide commercial priorities.

• Serves for the Sales Excellence team regarding sales queries and analysis.

• Contributes to the development and support of sales training strategies within the cluster.

• Oversees key operational activities, such as preparing content for executive visits.

• Provides ad-hoc support for leadership.

• Consults with the Workforce Planning Lead on workforce data quality to identify gaps and issues.

• Identifies and drives opportunities for process improvement and efficiency across the business.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

What we're after...

• Flexibility and ability to adjust on the fly to new demands
• Highly analytical, with ability to synthesize deep quantitative and qualitative analysis for executive audiences
• Experience managing strategic initiatives within cross-functional teams
• Commercially focused and a pragmatic self-starter, have the ability to identify opportunities and propose solutions
• A sense of urgency, assertiveness, and directness as well as the ability to think longer-term coupled with fast execution of short-term priorities
• Proven capacity to be a respected and valued partner at multiple levels within the organization
• Prior experience in Corporate Strategy / Strategy Consulting preferred
• Payments and Fintech experience is a plus

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.