Application Specialist Europe
Vor 3 Tagen
The incumbent will drive customer's on-site training for assigned product base through the execution of university style curriculums and assessment processes based on order configuration. Responsible for providing hands-on didactic training at customer sites to physician and technologist audience. Drive customer satisfaction via clinical support and education.
In partnership with customer, develop and administer training plans to fulfil clinical obligations that ensure customer competency and high promoter score.
Coordinate the delivery of customer training with Service/Sales groups.
Provide consultative support to customers in driving customer productivity thru the implementation of customer consultative projects.
Become a recognized expert in product/clinical technical competencies, answer a wide range of questions concerning software and clinical applications.
Support market growth initiatives (i.e. industry tradeshows, product demos, image quality collection, clinical show sites).
Ability to demonstrate product expertise during clinical training and customer support.
Work in a fast-paced environment providing clinical support in assigned products.
Work closely with the Sales organization to clinically support our customers and potential sales.
Answer a wide range of questions concerning software and clinical applications.
Work with Sales and Service Organizations to coordinate training events at the assigned customer sites.
Actively participate in the development of customer training tools and providing input in regard to relevant clinical tools needed for future products and services.
Communicate all relevant customer information including product and customer opportunities, as well as customer dissatisfiers to Field Sales, Marketing, and Technical Support.
Produce well-written comprehensive post-training reports and provide written product feedback to Sales, Service, Engineering and Management teams.
Coordinate with customers and field engineer the timing and requirements for on-site applications training.
Set up and complete customer pre-training calls to set expectations and drive customer readiness and engagement.
Schedule weekly calls with other applications specialists to share best practices and product updates.
Provide clinical feedback to product development team based on customer needs and issues discovered during on-site applications training.
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