Head of Operations

vor 3 Stunden

Frankfurt am Main, Hessen, Deutschland Worldwide Flight Services (WFS) Vollzeit

Company Description

Worldwide Flight Services (WFS)

, a member of the SATS Group, is a global air cargo logistics leader and best in class ground handling partner.

Globally, we offer services such as Air Cargo Handling, Ecommerce & Freight Forwarder Handling (EFFH), Ground Handling, Trucking and other specialist handling services. 

SATS-WFS has a strong presence across a combined network of over 215 locations and employs over of the finest professionals all over the world.

Role Description

This is a full-time on-site role for a Head of Operations - Ecommerce & Freight Forwarder Handling (EFFH), located at Frankfurt Airport. The Head of Operations will oversee daily operational activities and ensure efficient management of Ecommerce & Freight Forwarding Handling operations. Responsibilities include managing teams, optimizing workflows, maintaining budget controls, and ensuring compliance with safety and security standards. The role also involves analyzing operational data to drive process improvements and supporting customer service excellence.

Your tasks:

  • Development and implementation of the operations strategy in close alignment with executive management
  • Planning and execution of innovation and transformation projects in line with the company strategy
  • Functional and disciplinary leadership of all operational areas
  • Fostering cross-functional collaboration and an agile leadership culture
  • Ensuring continuous qualification and motivation of employees
  • Full responsibility for the efficient, smooth and secure handling of EFFH operations
  • Analysis and optimization of the value chain using lean management principles
  • Ensuring compliance with aviation security, occupational health & safety and environmental regulations
  • Implementation and continuous development of an integrated quality and safety management system
  • Steering of projects in the fields of process digitalization and technical innovation
  • Integration of new technologies to increase efficiency and quality
  • Close collaboration with customers, partners, authorities and stakeholders

Your profile

  • Completed university degree in logistics, business administration or industrial engineering
  • Minimum of 5 years of leadership experience in operational logistics or air cargo environments
  • Proven ability to lead and motivate across multiple operational units
  • Strong conflict resolution, facilitation and motivational skills
  • Demonstrated success in developing high-performing leadership teams
  • In-depth knowledge of aviation security law, dangerous goods, warehouse processes and customer service
  • Strategic mindset with a strong ability to execute and drive innovation
  • High customer orientation and entrepreneurial thinking
  • Strong analytical skills and commitment to quality
  • Fluent in German and English, both written and spoken

What we offer:

  • As a future-oriented company, WFS Worldwide Flight Services GmbH offers performance-related remuneration (including holiday and Christmas bonuses) a wide range of social benefits, structured onboarding and targeted professional development opportunities.

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