Global Support Engineer

vor 5 Stunden

Böblingen, Baden-Württemberg, Deutschland Advantest Vollzeit 80.000 € - 120.000 € pro Jahr

Are you a problem-solver with a can-do attitude?
We want to hear from you.

Advantest is growing its Global Support Expert team for the V93000 SoC Test System. This team provides 3rd level technical support to the end Customers (focus on hardware). The team in Boeblingen has the highest point of escalation and has a close relationship with the end customer and Field Engineers. Design for support is a key focus, where the team drives new product designs towards supportability and profitability.

Your Job Duties and Responsibilities:
As a Global Support Engineer, you will provide support for the customers of our products. Being the highest point of escalation, you will manage the delivery of technical solutions to address the customer's needs.

You will utilize diverse skills, from strong tactical execution to project management to solve the customers' issues in a timely manner.

  • Recognized as the global technical support expert for Advantest Semiconductor Test Systems
  • Accountable for global technical escalation management
  • Provide subject matter expertise in defining Service and End User documentation and training for all New Product Introduction
  • A keen understanding of customer requirements with the ability to translate technical details into clear, actionable insights.
  • Review & analyze Customer health trends to proactively identify and resolve issues before the customer escalates.
  • Responsible for defining and measuring support requirements for the new Advantest product development ensuring supportability at lowest support cost
  • Conduct training to propagate knowledge to all regional service organizations worldwide
  • Responsible for installed base product quality, reliability and compatibility
  • Drive continuous improvement globally in enhancing the capability or efficiency in delivering support to the end customer
Qualifications
  • Bachelor's or master's degree in Electronics, Electrical Engineering, Mechatronics or related
  • Ideally experience as R&D, Production or Support Engineer within an international environment managing cross-functional projects.
  • Familiarity with electronic test equipment and understanding and troubleshooting hardware
  • Experience with optical measurement instruments (Plus)
  • Proficiency with Linux environments and with languages such as bash, Java or Python for scripting and automation (Plus).
  • Willingness to travel both domestically and internationally to support cross-geographical projects and customer engagements.

Required Soft Skills:

  • Proactive problem-solver with a customer-centric approach.
  • Excellent communicator with the ability to work collaboratively across global teams.
  • Effective communication in spoken and written English, (German preferred, Chinese or Japanese plus)
  • Process oriented, structured and analytical thought process
  • Can-do attitude, proactive and self-disciplined
  • Customer focused and understanding of customer requirements and needs

What We offer:

  • Usage of state-of-the-art technology products
  • Teamwork in an international environment
  • Open business culture with flat hierarchies
  • Flexible working hours
  • Room for creativity
  • A share in our success

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