EMEA Payments Client Service Account Manager

vor 1 Woche

Frankfurt am Main, Hessen, Deutschland JPMorganChase Vollzeit
Description

A Client Service Account Manager (CSAM) is the 'window' into  J.P Morgan Payments and is the primary point of contact for our clients. A CSAM is responsible for delivering best in class service and strives to achieve 100% client satisfaction by building  deep and meaningful relationships with key contacts within a client's organization. 

As a Client Service Account Manager in our Payments team, you will be the client's champion, empowered to identify process improvements, opportunities for growth and will have full responsibility for delivering regular "Service Reviews" with clients either in person or remotely. You will develop an excellent understanding of the client's primary business, the products and services they receive from J.P. Morgan and collaborate with other J.P Morgan key stakeholders to ensure we provide a seamless client experience.

Job responsibilities

  • Be responsible for the Client experience across all aspects of their day to day relationship with JPMorgan Payments and understand the Client's business to anticipate their servicing needs and provide appropriate support and solutions 
  • Maintain an accurate and active service temperature check for all Clients within the CSAM's portfolio. Identify and remediate service issues that impact the Client
  • Assist in developing and executing jointly agreed service plans that focus on process improvements for Clients. Promote use of our electronic service tools to allow Clients to easily find the payment related information they require
  • Analyze the end to end payment process and associated activities in order to identify related efficiencies
  • Participate in and support Payments business initiatives that will positively impact the Client experience
  • Identify and effectively communicate internally all opportunities for Payments product development
  • Develop strong and trusted internal partnerships (e.g. Sales, Operations, Product, other lines of business). Identify and escalate potential risk associated with Client activities

Required qualifications, capabilities, and skills

  • Fluent English and German - obligatory
  • Strong Customer-facing / relationship management experience in similar area
  • Ability to develop and mobilize internal network, key stakeholders and associated resources
  • Keen interest in the Banking digital technology transformation agenda
  • In depth understanding of the importance of our Diversity,  Opportunity and Inclusion philosophy
  • Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines and effectively work under pressure

Preferred qualifications, capabilities, and skills

  • French or Italian language - nice to have. 

  • EMEA Payments Client Service Account Manager

    vor 1 Woche

    Frankfurt am Main, Hessen, Deutschland JPMorgan Chase & Co. Vollzeit

    A Client Service Account Manager (CSAM) is the 'window' into  J.P Morgan Payments and is the primary point of contact for our clients. A CSAM is responsible for delivering best in class service and strives to achieve 100% client satisfaction by building  deep and meaningful relationships with key contacts within a client's organization. As a Client...

  • EMEA Payments Client Service Account Manager

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland JPMorganChase Vollzeit

    JOB DESCRIPTIONA Client Service Account Manager (CSAM) is the 'window' into J.P Morgan Payments and is the primary point of contact for our clients. A CSAM is responsible for delivering best in class service and strives to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client's organization.As a...

  • Client Service Account Manager, Payments

    vor 1 Tag

    Frankfurt am Main, Hessen, Deutschland GTPS Vollzeit

    First point of contact for our clients with regards to service topics and required account relationship or product set-up amendments, i.e. opening of new accounts, cash pool changes, amendments to Electronic Banking set-ups, etc.Day-to-day contact for a dedicated portfolio of clientsManage all types of questions/requests received from clients and ensure a...

  • Marketing Manager, Digital Platforms, EMEA

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland Invesco EMEA Vollzeit

    As one of the world's leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work,...

  • Senior Associate, Client Service

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland BNY Vollzeit

    Senior Associate, Client ServiceAt BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to...

  • Business Manager in Payments – Associate

    Vor 6 Tagen

    Frankfurt am Main, Hessen, Deutschland JPMorganChase Vollzeit

    Job DescriptionJoin our Global Finance & Business Management team and help shape the future of payments across EMEA. As part of a dynamic and collaborative environment, you'll play a key role in driving business strategy, supporting stakeholders, and ensuring robust financial and operational performance. This is an exciting opportunity to make an impact...

  • Business Manager in Payments – Associate

    Vor 3 Tagen

    Frankfurt am Main, Hessen, Deutschland JPMorgan Chase & Co. Vollzeit

    Join our Global Finance & Business Management team and help shape the future of payments across EMEA. As part of a dynamic and collaborative environment, you'll play a key role in driving business strategy, supporting stakeholders, and ensuring robust financial and operational performance. This is an exciting opportunity to make an impact while working with...

  • Client Service Account Manger

    Vor 6 Tagen

    Frankfurt am Main, Hessen, Deutschland eToro Vollzeit

    eToro is the trading and investing platform that empowers users to invest, share, and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest simply and transparently. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors'...

  • Account & Sales Manager (m/w/d)

    vor 24 Stunden

    Frankfurt am Main, Hessen, Deutschland Cushman & Wakefield Vollzeit

    Job TitleAccount & Sales Manager (m/w/d)Job Description SummaryWe are expanding our EMEA client team in Frankfurt and seeking a confident, commercially minded Account & Sales Manager to drive growth, strengthen key client relationships, and unlock new revenue opportunities across a portfolio of high-profile investment clients.This role will suit someone who...

  • Client Partner/Client Services-IT Services

    Vor 6 Tagen

    Frankfurt am Main, Hessen, Deutschland Infosys Vollzeit

    Role: Client Services/Client Partner/Account Management/Engagement ManagerLocation: Frankfurt or Munich, or Stuttgart, GermanyDomain: ManufacturingPurpose of the Role:To perform competitor analysis for the IBUs, client introduction, provide analysis and ground intelligence, prepare customer maps of named customers, support the Manager - Client Services in...