Senior ERP Functional Consultant

Senior ERP Functional Consultant (m/f/d)

Ref.-No.: JR1012355

Position Summary

As a Senior ERP Functional Consultant, you'll be at the heart of our IT product "Hygiene Business Administration", driving its success throughout the entire lifecycle. Acting as the go-to expert for business users, you'll ensure smooth application adaptation and support, manage change requests, and resolve issues swiftly to keep operations running seamlessly. This role blends functional expertise with technical insight to design, implement, and continuously improve ERP system components.

Mission

Partner with the Product Manager to transform business needs into smart ERP solutions. From analyzing requirements to designing, planning, and optimizing functional and technical components, you'll lead initiatives that make our ERP system robust, efficient, and future-ready. Your mission: deliver excellence in every stage of ERP development and implementation.

Key Responsibilities

• Capture and prioritize business requirements, maintain the product backlog, and translate needs into functional specifications (FRD/FDD).
• Coordinate solution design and development, including release management, test case creation, and acceptance testing.
• Support ERP users by managing change requests, providing guidance, and ensuring smooth system operation.
• Drive ERP implementation and service delivery, ensuring SLA compliance and sustainable performance improvements.
• Collaborate with business units and external partners to deliver tailored IT solutions and customize ERP for local requirements.
• Monitor and optimize the ERP landscape, including interfaces with Service, Supply, and CRM, and perform root cause analysis for issues.
• Contribute to product strategy, backlog planning, sprint execution, and release coordination.

At CWS Hygiene, we believe that the right personal and cultural fit is essential. You bring strategic thinking, a solution-oriented mindset, and combine technical expertise with business process understanding. With strong communication and collaborative leadership skills, you're able to influence across all levels.

• Completed vocational training or studies in IT, economics, or an equivalent field.

• Minimum 2 years of experience in relevant business processes.

• At least 4 years of professional experience supporting ERP systems, ideally Microsoft Dynamics 365 Finance & Operations (D365 FO).

• Excellent skills in needs identification, software/system design, service delivery, problem management, and technology monitoring.

• Proactive, hands-on mentality with a passion for driving initiatives forward. Strong analytical and conceptual skills, team player, able to communicate effectively with diverse stakeholders. Structured, calm, and able to maintain a helicopter view even in complex situations.

• Advanced proficiency in English (written and spoken).

Working at CWS Hygiene means working in a dynamic and challenging environment where no day is the same. We are a large European organization where you can learn and develop a lot. Our core values are to think customer first, empower others, improve every day, compete for success and take ownership.

• Attractive Base Salary – A competitive salary that values your qualifications and contributions

• Performance Recognition – Enjoy a bonus program that rewards your achievements and contributions to the company

• Company Pension Plan – Benefit from our corporate pension plan to secure additional financial stability for your future

• 30 Vacation Days – Enjoy 30 days of annual leave to relax and recharge

• Modern IT Equipment – Work with high-quality, up-to-date technology that helps you perform efficiently and seamlessly

• Corporate Benefits – Take advantage of exclusive discounts on various products, services, and events that enhance your life

• JobRad (Bike Leasing Program) – Benefit from our JobRad offer and commute sustainably with a leased bicycle

• Childcare Allowance – We support your work-life balance with financial contributions to your childcare costs

• Flexible Working Hours & Remote Work – Enjoy flexible working hours and the option to work remotely, ensuring a better work-life balance

CWS Hygiene is market leader in the field of sustainable hand and toilet hygiene and floor care. You have probably seen us in the toilet of Berlin airport and/or you have seen our floor mats at the entrance of Edeka. You'll find us everywhere. On location or on the road, where you regularly see our pink trucks driving. Together with 4,000 employees spread across 15 countries, we contribute to a healthier and safer tomorrow. Together we make the difference.

Interested?
Then apply now by clicking the "Apply" button and submitting your complete application documents.

Your contact person is Hjalmar van Marle, Recruitment Business Partner | ) – we look forward to getting to know you