Consultant for customer support – Dynamics CE

vor 15 Stunden

Hamburg, Deutschland Arineo GmbH Vollzeit
Your mission
  • Long-term support and proactive consulting for our Dynamics 365 CE customers (sales, customer insights, customer service, field service)
  • Recording, analysing and specifying functional and technical requirements together with customers; including clear documentation
  • Ensuring stable operation: independently analysing and resolving incidents
  • Implementing minor adjustments and enhancements directly in customer systems
  • Conducting or supporting user training and creating training materials
  • Continuous maintenance and further development of solution and system documentation
  • Optional: actively helping to shape our internal service and AMS structures
Your profile
  • Experience in the Microsoft Dynamics 365 CE environment (Sales, Customer Insights – Journeys, Customer Service, Field Service); as a consultant or in a comparable role
  • Practical experience with service/ticketing systems (e.g. Jira); quick and structured familiarisation with new tools
  • Strong communication skills, empathetic and appreciative; confident in direct customer contact
  • Analytical, solution-oriented and structured; focus on pragmatic, user-centred solutions
  • Self-organised and responsible; team player who enjoys exchanging ideas
  • Confident in dealing with different IT/process requirements; willingness to learn and desire for further development
  • Very good German and good English skills

Nice to have:

  • Interest in helping to shape internal service and reporting processes

Apply now

Type of Employment

Fulltime

Possible offices
  • Remote in Germany,
  • Göttingen,
  • Munich,
  • Butzbach,
  • Hamburg,
  • Düsseldorf,
  • Bielefeld,
  • Chemnitz,
  • Nuremberg-Fürth,
  • Aachen,
  • Bremen,
  • Paderborn
Start date

Available by arrangement

Flexibility in working hours and location

Work the way that suits your life Flexible working hours and home office options give you the freedom to organise your everyday life in the best possible way.

Individual training opportunities

We support your professional development with specialised training and certifications. Always keep your finger on the pulse - technologically and professionally.

Travelling time is working time - with attractive bonuses

Your travel time is counted as working time and, in addition to the travel allowance, you will receive an extra bonus for every night you spend away from home working for us.

Benefits +
Career Prospects
  • Mentors for targeted onboarding
  • Personal development plans
  • Professional certifications
  • Internal and external training
  • Personalized coaching sessions
  • Feedback and development meetings
About the Salary
  • Travel time counts as working time
  • Offer for company pension scheme
  • Over 30 days annual leave
  • Annual salary review
  • Travel allowance
Work-Life Balance & Health
  • Flexible working hours
  • Remote work
  • Working time account
  • Part-time working models
  • Lifetime working time account
  • Hansefit
  • Team and sporting events
Additional Benefits
  • Personal use of hardware and software
  • External employee assistance programs
  • Bike leasing
  • Corporate benefits
  • Company events
Maike Thöle

HR Management und Recruiting Specialist

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