IT Support Specialist

UnternehmensübersichtNikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries. Applications include fueling stations, marine engines, peak shaving, power generation, virtual pipelines, carbon capture, geothermal power, and well stimulation. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with $1.5 B USD in annual revenue, employees worldwide, and publicly traded on the Tokyo Stock Exchange.ÜbersichtReporting to the Regional IT Manager, the IT Support Specialist is responsible for handling a range of routine to moderately complex tasks related to computers (and peripherals), networking, and communications. This role supports all Local-Area Network (LAN) computers and requires familiarity with the latest operating systems for both clients and servers. The specialist will maintain and support desktop hardware and software, perform a variety of technical duties involved in the installation, repair, and maintenance of personal computers, peripherals, servers, and other equipment. Additionally, the IT Support Specialist will respond to assigned IT support tickets, assisting multi-location users.VerantwortungsbereicheInstall new and / or update computer workstations, printers and peripherals, and client software for local and remote usersTroubleshoot and resolve computer and network problems; escalate and ask for assistance to resolve problems in a timely mannerRespond to assigned IT Tickets in a timely mannerDiagnose computer, network and communications problemsPerform software reloads and upgrades for computer systems and communications equipmentImplement computer / user controls to secure and promote the proper functionality of user community networked computersInterfaces with vendor technical support staff to deploy and resolve hardware, software, and networking issuesMaintains IT supplies and IT assets inventory and coordinates the disposal of all unwanted IT equipmentResponsible for monitoring and maintaining air conditioning and power generator in the computer operations areaAdminister, deploy and support VOIP telephony equipmentMaintain effective working relationships with those contacted in the course of work; exercise time-management, documentation, organizational and communications skillsCommunicate clearly and concisely, both orally and in writingOrganize, prioritize, and coordinate daily workload activitiesAny other duties as assigned by managementQualifikationenAssociates degree, or equivalent work experienceMinimum of 2-3 years of experience in IT operations support capacityStrong verbal, written, analytical and communication skills; outstanding listening skillsGerman Language Skills: Native level, ability to fully communicate with native speakers in GermanyEnglish Language Skills: Minimum B2, ability to fully communicate with native speakers in USA, UK, and South Africa.A mature yet flexible personality suitable to interfacing successfully with all levels of personnelExperience with Microsoft Office Suite, Win 7, 10, and 11 operating systems, Windows Server An intermediate understanding of cloud-based environments and computing.Well-rounded computer hardware and networking skills.Able to articulate issues, build consensus around recommendations, and define next stepsTeam oriented, self-starter able to work independently and customer focused.Display positive and constructive attitude.Display business and organizational maturity.Demonstrates an outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently.A continual desire and capability to learn.Highly organized and detail oriented.Ability to work flexible hours with a global teamAbility to lift to 50 Lbs.Ability to travel < 25%