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Customer Engagement

Vor 2 Tagen

Berlin, Berlin, Deutschland L1VE Vollzeit

Shape the Future of Immersive Customer Experiences

L1VE GmbH is a fast-growing media and technology company redefining how the world experiences sports, music and entertainment. With cutting-edge 12K / 3D / 360° streaming technology and a global portfolio of premium rights, we bring live events to life in an authentic and immersive way across all leading VR platforms.

Become part of our team as a
Customer Engagement & Monetization Manager
and play a key role in revolutionizing the digital sports and entertainment experience.

As a Customer Engagement & Monetization Manager, you will be part of a team that is reinventing how fans interact with immersive content. You will create AI-powered, data-driven customer journeys that go far beyond traditional CRM – emotional, personalized and seamlessly connected across VR and digital touchpoints.

With analytical precision, creative thinking and a passion for innovation, you will merge data, technology and storytelling into a new standard of experience. You bring structure to vision, make innovation tangible and help shape a completely new way of experiencing sports and entertainment.

Tasks

  • Develop and optimize AI-driven customer journeys across all channels (email, in-app, push, social, VR)

  • Build a scalable CRM ecosystem with a focus on automation, personalization and integrated data flows

  • Use AI models for segmentation, user behavior prediction and communication strategy optimization

  • Collaborate closely with Product, Tech and Brand to create emotional experiences that blend technology with storytelling

  • Develop and test innovative monetization models (upsells, sponsored interactions, dynamic VR overlays)

  • Run data-driven experiments and KPI-based iterations to continuously improve performance

  • Work autonomously with the freedom to explore new ideas, pilot projects and creative experiments

Requirements

  • 3–5 years of experience in CRM, lifecycle marketing, growth or digital engagement – ideally within media, sports or tech

  • Strong understanding of data-driven customer experience, AI-based personalization and funnel optimization

  • Experience building CRM architectures, segmentation logic and automated workflows

  • Innovative mindset, strong initiative and excitement for creating something new

  • Passion for sports, immersive technology and the future of digital experiences

  • Fluent in German and English

Benefits

  • The opportunity to help shape a product that will fundamentally transform the media landscape

  • A key role in an interdisciplinary team

  • Hybrid work model, flexible hours and state-of-the-art tools

  • An environment that encourages innovation, ownership and bold ideas

Become part of L1VE and help us revolutionize how the world experiences digital sports and entertainment.