Internship Service Experience Management

Vor 7 Tagen

Frankfurt am Main, Hessen, Deutschland Lufthansa Vollzeit 20.000 € - 30.000 € pro Jahr

Have you always wanted to take a look behind the scenes at Germany's largest airline? Do you enjoy taking on responsibility, helping to shape and support initiatives from the idea to the go-live? Are you interested in customer and service experience? Then you've come to the right place

The internship is scheduled to start in January 2026 for 6 months. The internship is remunerated.

Tasks
In the Service Experience area, we support our customers with their concerns before and after the flight: from new bookings to processing feedback after the trip. We manage teams at locations around the world, design customer-oriented processes, check quality and solve special cases.

  • As part of the team, you will work on initiatives and projects. You will gain an insight into project and concept work and take responsibility for sub-projects
  • You will develop and produce communication material for our global service providers (work instructions, newsletters, presentations, training documents)
  • You will investigate problem areas, prepare analyses, derive measures and implement them. You will get to know numerous interfaces within the company
  • You will support tenders and help evaluate the bids submitted by bidders
  • You will support the management of external service providers (e.g. by developing incentive concepts)
  • You will support us in the planning and organization of internal events and workshops

Benefits

  • Discounts / shopping
  • Employee events (summer festivals, participation in sports competitions etc)
  • Flexible working hours
  • Free parking
  • Jobticket / Subsidized public transport
  • Canteen (subsidized by employer)

Requirements
You enjoy working in a team and have a high level of customer and service orientation. You take a structured approach and don't get flustered, even when things get busy.

  • Enrolled for the entire period of the internship (current certificate of enrollment and a written proof of mandatory internship must be enclosed with the application) or the internship between the Bachelor's and Master's degree program (Gap Year)
  • Strong communication and organizational skills
  • Initiative and commitment
  • Confidence in dealing with Microsoft Office programs
  • Very good written and spoken German and English skills
  • You have preferably already gained some work experience

Further information can alsobe found in our FAQs.

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