German customer service agent in lisbon

vor 13 Stunden

Munich, Bayern, Deutschland Cross Border Talents Vollzeit 13.200 € - 16.500 € pro Jahr


German Speaking Customer Service Agent (Lisbon)

Start Date: 4th September 2025

Location: Lisbon, Portugal

About the Role

We are looking for motivated German-speaking Customer Service Agents to join our team in Lisbon. You will be supporting sellers through inbound and outbound communication, ensuring their success while providing high-quality customer service. This role requires a proactive, sales-aware mindset and excellent communication skills.

Key Responsibilities

  • Handle customer inquiries and provide professional support via phone, email, and chat.

  • Proactively assist sellers with account management, telesales, and business development-related topics.

  • Influence seller success through effective communication and solution-oriented support.

  • Work within a fast-paced environment while meeting performance targets and service quality standards.

  • Collaborate with other departments to resolve escalated issues efficiently.

Requirements

  • Fluent in German (C1+) and good command of English (B2+).

  • Minimum 1 year of experience in customer service or support (telesales, account management, customer success, or business development).

  • Strong sales awareness with the ability to influence and guide sellers (mandatory).

  • Excellent problem-solving, interpersonal, and communication skills.

  • Flexibility to work in rotating shifts and weekends.

  • Candidates must not have previously worked for ByteDance in any LOB, BPO, or country.

Work Schedule

  • Initially: Monday to Sunday, 08:0017:00 or 09:0018:00 (rotative shifts)

  • Days off: 2 rotative days per week

  • At a later date (TBC by client): 24/7 schedule Monday to Sunday (rotative shifts)

What We Offer

  • Base Salary: 1,100 gross per month (x14 months)

  • Welcome Bonus: 3,000

  • Relocation support (if applicable)

  • Opportunity to grow in a multinational and dynamic work environment

To apply, please send your CV


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