Head of Customer Success

vor 2 Wochen

Berlin, Berlin, Deutschland Jobgether Vollzeit
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success in Germany. In this role, you will lead and scale the Customer Success organization, ensuring customers achieve maximum value from the company's solutions. You will be responsible for driving retention, expansion, and satisfaction while managing a high-performing team of Customer Success Managers. The role requires strategic oversight of the entire customer lifecycle—from onboarding and adoption to renewals and advocacy—while collaborating closely with Sales, Marketing, and Product teams. You will use data-driven insights to optimize processes, enhance customer experience, and foster long-term partnerships. This is a high-impact position in a fast-paced, high-growth environment, offering the opportunity to shape both strategy and execution. Accountabilities:
  • Lead and develop a high-performing Customer Success team, ensuring revenue retention and growth targets are met
  • Own Net Revenue Retention (NRR) goals, proactively reducing churn and driving expansions
  • Define and execute structured expansion strategies, optimizing upsell and cross-sell opportunities
  • Align with Sales, Marketing, and Product teams to champion the customer voice and maximize engagement
  • Monitor customer health, enhance onboarding, adoption, and long-term success
  • Leverage data insights and customer feedback to improve processes and customer satisfaction
  • Drive multi-year renewals, scalable advocacy programs, and case studies
Requirements:6+ years of experience in Customer Success, including at least 3 years in a leadership role, preferably in B2B SaaSProven track record in driving customer retention, expansion, and satisfaction at scaleStrong leadership skills with the ability to inspire and grow high-performing teamsData-driven mindset with expertise in customer success metrics, account management, and analyticsExceptional communication skills, with experience working with C-level executivesAbility to thrive in a fast-paced, high-growth startup environmentFamiliarity with customer success tools, CRMs, and best practicesFluency in English Benefits:Competitive salary and performance-based incentivesStock options or equity opportunitiesComprehensive health insuranceAnnual company trip to a secret locationDynamic and inclusive startup cultureOpportunity to lead and shape the Customer Success function in a high-growth environmentFlexible and supportive work environment Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best  Why Apply Through Jobgether? 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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